Product Support Technician
Full-time
Signwarehouse
The Opportunity
Are you the person who can hear a printer click and know exactly which gear is slipping SignWarehouse is seeking a detail-oriented hands-on Large Format Color Printer Technician to serve as our technical subject matter expert. This isnt just a press print jobyou will be the backbone of our technical support responsible for everything from remote troubleshooting and internal training to on-site repairs across North America.
Key Responsibilities
Your role is split between our technical hub and the field ensuring our customers stay up and running.
- Elite Technical Support: Provide Tier 2 support via phone email and chat for customers across North America.
- Field Service & Travel: Travel 5075% of the time to customer sites for installations service and high-level support.
- Knowledge Leadership: Review update and create service documentation. You will also cross-train our internal Product Support Associates on printers cutters and RIP software.
- Maintenance & Repair: Hands-on testing and repair of Large Format Printers Vinyl Cutters Laser Engravers Heat Presses and Graphic Design software.
- Hardware Management: Manage the RMA process for warranty/OEM parts and handle the research preparation and shipping of critical components.
- Sales Collaboration: Conduct product demonstrations for prospective customers and provide feedback to the team regarding product trends and recurring issues.
What You Bring to the Table
- Technical Mastery: Proven experience operating maintaining and repairing large format color printers and vinyl cutters.
- Color Theory Expert: Strong understanding of color management calibration techniques and RIP software.
- Problem Solver: A detective mindset for troubleshooting hardware and software bottlenecks.
- Communication Skills: The ability to explain complex technical issues to non-technical customers clearly and patiently.
- Email your resume to
- Industry Background: Experience in digital printing sign making or garment decoration is highly preferred.
- Subject line of your email included your favorite food and favorite color.
- Self-Starter: The ability to manage your own time and travel schedule efficiently while working independently.
Benefits
We take care of our own. As part of the team youll receive:
- Comprehensive Medical Dental and Vision insurance.
- 401K Retirement Plan not matching
- Paid Time Off (PTO)
- Opportunities for professional development in emerging print technologies
MUST APPLY ONLINE
Salary is based on experience
Required Experience:
IC
Vacancy posted 12 days ago
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