Customer Service Representative
Comrise
6 months potential to hire
This is a hybrid role located in Buffalo Grove, Illinois. 2 Days in office, 3 days remote.
As a Customer Services Support Operator, you will:
- Demonstrate the ability to prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
- Provide exposure to HVAC/Building Automation & Fire Safety customer segments.
- Spend half the day on phones in a call center environment, with the other half focused on email and other required tasks.
- Provide long-term resolutions to our customers, often through creative problem solving and collaboration across various functions throughout company..
- Manage incoming Salesforce mailboxes/queues and providing timely, professional responses.
- Execute SAP daily transactions which include orders entry, status’, returns, credits, debits, and quotes.
- Provide user support on company online catalog and ordering platform
- Research issues and questions using available information and resources.
- Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
- Fully utilize CRM, logging all customer contacts with thorough details.
- Work with 3rd party suppliers on order execution, returns, customer inquiries, product selection and timely order status resolution.
- Monitor and support on-line real time chat requests
You’ll make an impact with these qualifications:
Basic Qualifications:
- High School degree or state-recognized GED
- 2+ years of practical Customer Support experience
- Verbal and written communication skills in English
- Experience with Microsoft Office applications
- Must be able to demonstrate:
- Ability to address customer inquiries/escalations
- Professionalism and excellent customer service skills
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred Qualifications:
- Associate degree or bachelor’s in related discipline.
- Prior exposure to HVAC/Building Automation & Fire Safety customer segment.
- SAP experience
- Salesforce experience
Vacancy posted 4 days ago
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