Veterinary Receptionist

Veterinary ReceptionistCarver Street Animal Hospital is a small animal general practice, located in Durham, North Carolina. We're looking to an experienced veterinary receptionist to join our customer service team on a full-time basis!This position's main responsibility is to provide exceptional client service while maintaining a smooth and efficient flow of clients and patients through the animal hospital. More specifically, the Veterinary Receptionist is responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. The position requires a practical knowledge of the hospital's procedures and policies, as well as the ability to use multiple types of communication and record-keeping platforms. The Veterinary Receptionist is expected to perform the office duties related to patient care and treatment and to assist the Hospital Manager and doctors as needed. Potential to fill lead CSR position, based on candidate experience.This is a full-time position of 30-40 hours a week; scheduled days and hours may vary based on hospital need. Weekend work will be expected on a rotating basis.Qualifications:Knowledge & SkillsExcellent oral and written communication skillsOutstanding client service skillsStrong organizational skills with ability to multi-task; strong attention to detail and focus on tasks with distractionsStrong computer skills (Microsoft Office, E-mail, and/or cloud based PIMS experience preferred)Experience with multi-line phone systemsStrong interpersonal skills, including working in a team environmentHandling difficult situations including emergenciesPayment handling and basic finance skillsAbilitiesAbility to think logically, problem-solve effectivelyProfessional and courteousPositive attitudeFlexibleWillingness to learnAbility to remain calm under pressureAttention to detailTime managementWorks well in team and fast-paced environmentAdherence to procedures and protocolsTakes initiativeEducation/Experience:High school degree, Bachelors degree a plusMinimum of 6 months job-related experience required.Compensation:Base hourly rate of $17.00-20.00 DOEEligible for periodic bonusBenefit offerings include:Medical, vision, dental insurance401(k)Health Savings AccountPaid time offEmployee pet discountsApplicants must submit a resume to be considered for this position. NO phone calls, please!