Customer Service Specialist

Description

We're seeking a positive, personable customer service representative for a rewarding career opportunity! You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and who can't wait to get started!

Responsibilities

• Greet and assist customers with product selection and personalization options
• Handle incoming orders, primarily through phone calls and emails
• Process customer orders and input accurate data into the system
• Inspect and perform quality checks on all finished products to ensure accuracy and workmanship
• Answer phone calls, respond to emails, and assist with order pickups
• Monitor inventory and assist with purchasing supplies and materials as needed
• Prepare bids and quotes for customer-provided drawings and custom engraving jobs
• Communicate frequent customer suggestions to the team to troubleshoot
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
• Interact with the sales lead to maintain and improve service and product knowledge
• Ensure customer account information is up-to-date
• Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction

Qualifications

Requirements:
• Comfortable using computers, software, and office equipment
• Strong customer service and communication skills
• Detail-oriented and able to follow precise instructions
• Strong focus on quality control and attention to fine details
• Basic understanding of inventory and supply ordering is a plus
• Ability to review and quote from customer drawings or artwork is a plus
• Dependable and punctual
• Must possess exemplary interpersonal skills, communication skills, and active listening skills
• Strong knowledge of customer interface and interaction
• High school diploma, G.E.D. or equivalent