Field Service Representative

Field Service Representative

Location: Huntsville, AL, US, 35808 Job ID: 115361 The Leonardo DRS Land Electronics business provides C4I Network computing and integrated situational awareness, as well as state-of-the-art embedded diagnostics, vehicle power management and combat vehicle integration products and services. Business Unit: Land Electronics Location: Huntsville, AL Career Functional Area: Field Service Telework Type: Onsite Relocation Available: Yes Type: Full-time Employee Schedule: 1st Shift: 9/80 Our Mission At Leonardo DRS Land Electronics, we build rugged, cutting-edge electronic systems that keep our warfighters connected, protected, and dominant on every battlefield. From advanced vehicle electronics and power management to tactical communications and sensor integration, our gear is engineered for the harshest environments and the highest stakes. We move fast, innovate relentlessly, and deliver solutions that turn technology into tactical advantage. Join us and own the edge where innovation meets mission.

Job Summary When a vehicle intercom system or battle management system goes down in the field stateside or halfway around the world, there's no time for it to sit broken. This Field Service Representative role puts you on the front line of that fight, delivering hands-on support for Vehicle Intercom Systems (VIS) and Battle Management Systems (BMS) to both domestic and foreign military customers. You'll own the full lifecycle of field support: installing and troubleshooting VIS/BMS hardware and software, running DSESTS and SE MSD services, and keeping equipment mission-ready at depots, training sites, and customer locations worldwide. This is a role built for someone who's comfortable working independently, thinks fast under pressure, and is ready to travel (sometimes OCONUS for extended stretches) to put hands directly on the equipment that keeps our forces connected and informed. If you want technical work that matters and takes you further than a cubicle, this is it.

Essential Functions Deliver hands-on Vehicle Intercom System (VIS) support to domestic and foreign military customers, from installation through troubleshooting and repair. Provide field-level Battle Management System (BMS) support across domestic and international customer sites, keeping mission-critical systems operational. Lead VIS/BMS hardware and software installation efforts, ensuring systems are configured, tested, and mission-ready before turnover. Deliver limited DSESTS and SE MSD services and support as part of the broader field service mission. Set up and support customer demonstrations that showcase DRS equipment in real operating environments. Report progress and status regularly, and provide budget, cost, and schedule input to keep field assignments on track. Communicate clearly with customers and DRS personnel and contribute technical input to proposal efforts. Mentor and coach less experienced field service engineers, building bench strength across the team.

Required Qualifications Associate's degree, or an equivalent combination of education and experience, with 5+ years of related field service experience. Familiarity with VIS software installation and configuration. Working knowledge of tactical radio systems. Familiarity with Battle Management Systems (BMS). Advanced communications, networking, and electrical theory knowledge Ability to read and understand schematics, identifying basic and advanced circuits Demonstrate basic personal/electrical safety Familiar with the requirements for handling US ITAR and related export-controlled data-3 Solid technical expertise and application domain knowledge. Ability to work independently in the field with limited direct oversight. Strong customer orientation and relationship-building skills. Effectively communicate verbally and in written form with a strong degree of interpersonal skills. Comfortable operating with little to no supervision in dynamic field environments. Willingness and ability to travel CONUS and OCONUS for extended assignments, from one week up to 12 months. Ability to obtain a passport and security clearance

Preferred Qualifications Advanced understanding of and experience in the application of communication equipment. Advanced understanding of and experience in electrical and data interface standards and protocols. Advanced understanding of and experience in operating systems/server systems/network protocols. Knowledge of military systems and platforms

Physical Requirements (Lifting, Walking, Bending, Stooping, Kneeling, etc.): The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The ability to cope in very hot environments and to be able to work within the confined space of a military vehicle is seen as a necessary requirement. Reasonable accommodation may be made available to enable individuals with disabilities to perform the essential functions. While performing the essential duties of this job, the employee is regularly required to sit, walk, climb, bend, lift, stand, and stoop. U.S. Citizenship required. This position requires an active DOD security clearance or the ability to obtain such clearance within a reasonable time after commencement of employment.

Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours. *Some employees are eligible for limited benefits only Leonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.