Intake Specialist

Job Description

Job Description

About the Role:

Vargas Gonzalez Delombard LLP is looking for a motivated and detail-oriented Intake Specialist to join our dynamic legal team in Coral Gables, FL. This is an exciting opportunity to be the first point of contact for prospective clients, playing a vital role in connecting people with the legal support they need. If you thrive in a fast-paced environment and have a passion for helping others, we want to hear from you!

Responsibilities:

• Conduct initial client intake interviews, gathering and documenting case information accurately
• Evaluate and screen potential new clients to determine case eligibility and fit
• Manage and track incoming leads through the firm's case management system (CRM)
• Communicate clearly with prospective clients via phone, email, and in-person consultations
• Coordinate with attorneys and legal staff to schedule consultations and follow-up appointments
• Maintain confidentiality and handle sensitive client information with professionalism
• Follow up with prospective clients to guide them through the onboarding process

Requirements:

• Prior experience in a legal intake, customer service, or client-facing role preferred
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to manage multiple leads simultaneously
• Proficiency with legal CRM software or case management systems is a plus
• Bilingual (English/Spanish) strongly preferred given the South Florida market
• Empathetic, professional demeanor with a client-first mindset
• High school diploma required; associate's or bachelor's degree preferred

About Us:

Vargas Gonzalez Delombard LLP is a respected law firm based in Coral Gables, FL, known for its unwavering commitment to client advocacy and delivering results. Our clients trust us to handle their most important legal matters with care, expertise, and dedication. We foster a collaborative and supportive workplace culture where every team member plays a meaningful role in our clients' success.