Customer Service Representative and Job Dispatcher

Job Description

Job Description

Benefits:

• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off

Job Summary
First and foremost, your role as a Client Care Representative/Dispatche r is vital to the company's success. You are the first chance to make an impactful impression on our customers.

Benefits/Perks

• Benefits : Health insurance per diems
• Base Salary + Bonus Opportunity : Performance-based commissions and bonuses
• Time Off: Paid holidays and accruable vacation 
• Flexible work schedule : Can accommodate midweek appointments
• Paid New Hire Training : Onboarding includes learning alongside a trained technician
• Learn a New Trade: Develop skills within the industry
• Supportive Work Environment : Team celebrates achievements and collaborates in their approach to problem-solving
• Small Business : Local business with an owner who works alongside the team each day
• Mentorship Opportunities : Ongoing training and career development

Responsibilities 

• Promptly answer incoming phone calls
• Caringly assist callers with their needs
• Effectively communicate via LiveChat, Email, and other forms of electronic communications
• Accurately schedule repair appointments based on service area and scope of work
• Actively communicate with the Dispatch Team regarding availability and skill sets
• Assist other team members as needed to accomplish shared goals

Qualifications

• Computer and data entry proficiency (Microsoft Office and iOS)
• Previous Call Center/Dispatch experience preferred
• Working knowledge of ServiceTitan is a plus
• Friendly, outgoing, and service driven

Company Overview
24-hour residential and commercial plumbing service and repair company looking for our next plumbing superstars! This is not your typical old-school plumbing shop- we are a fast-paced and one-of-a-kind operation.