Residential Support Staff

Residential Support Staff

If you are looking to join a supportive team driven to impact the lives of others, look no further. SafeHouse Denver has been around for 48 years, and we are on a mission to improve the lives of domestic violence survivors. We guide community awareness of domestic violence through education, partnerships, and inclusion. We are currently looking for a Residential Support Staff with organization, time management and crisis intervention skills- to support our work as we prepare to serve more survivors in greater ways. SafeHouse Denver promotes a culture of excellence. We prioritize and practice seven core values:

Trust - We foster a culture of trust by being reliable, honest, consistent, direct, and transparent.

Dedication - We are intentional, passionate, and driven. We commit to making a meaningful impact.

Compassion - We listen, seek to understand, and help. We embody kindness, patience, empathy, and see the value of each individual.

Collaboration - We encourage, cooperate, support, and share. We also welcome humor and fun.

Innovation - We are bold, brave, and fearless. We value curiosity and continuous learning.

Leadership - We operate with integrity, transparency, and ethics. We are solutions-oriented, optimistic, accessible, and critical thinkers.

Inclusion - We embrace and respect diverse perspectives and experiences; we believe in a welcome and equitable environment.

What You'll Be Doing:

• Responds to callers who access the SafeHouse Denver 24 hours crisis line
• Provides emotional support, crisis intervention, and de-escalation
• Provides information and education on domestic abuse, trauma response, and coping skills
• Supports callers in assessing immediate needs, identifying culturally appropriate resources and referrals, and supports callers in developing a plan of action
• Provides safety planning by supporting callers in assessing danger/risks, identifying culturally appropriate resources and referrals, and supports callers in implementing their safety plan
• Screens callers for shelter
• Provides initial intake of new residents
• Orientates new residents to the shelter building and program
• Provides appraisal of the resident's presenting problem
• Assess immediate needs, identify culturally appropriate resources and referrals, and support residents in developing a plan of action
• Provides safety planning by supporting residents in assessing danger/risks, identifying culturally appropriate resources and referrals, and supports residents in implementing their safety plan
• Provides emotional support, de-escalation, and crisis intervention during the intake process
• Provides short-term individual advocacy, counseling and crisis intervention to residents
• Provides emotional support, crisis intervention, and de-escalation to residents as needed or requested
• Supports residents in developing short-term goals plans to address immediate concerns
• Provides information and education about domestic abuse, trauma response, and coping skills
• Assists residents in identifying options and achieving short-term goals
• Communicates with Primary Advocates to ensure quality services to residents
• Supports a safe and secure shelter space
• Supports a safe and respectful community living environment by providing emotional support, de-escalation, conflict management, problem solving and crisis intervention
• Provides house meetings as needed to support residents in resolving ongoing issues or conflicts
• Supports participation in the shelter program and community living by providing and explaining information about the shelter program and clarifying expectations of residents
• Supports residents in meeting their day-to-day needs by supplying personal items, shelter supplies and food
• Maintains accurate and timely record keeping
• Responsible for appropriate charting and all necessary documentation
• Demonstrates initiative and vision for service quality, service improvement, problem prevention, and problem resolution
• Works diligently to achieve individual, team, and agency goals and objectives
• Participates with all staff to assure coordinated services both within the Shelter and across all agency programs

Do You Have What It Takes? Required: Preferred:

Associate's degree in social work or related field - Bachelor's Degree

One or more years of experience - Two years of experience

Crisis intervention, knowing how to engage with survivors of trauma - Skills in crisis intervention and trauma informed work

Strong technical aptitude with advanced proficiency in utilizing MS Office. - Ability to work in a diverse environment.

Passion for the SafeHouse Denver mission. - A solid understanding of how people and organizations change and the ability to be adaptable.

Bilingual strongly preferred

What We Offer:

• Pay: $22 hourly rate, part-time position, non-exempt, with annual performance evaluations and an opportunity for merit-based increase
• Work hours: Weekends, holidays and overnights
• Continuous learning opportunities
• Supportive work environment and opportunities to have fun
• Work with committed people who want to impact change
• A chance to be a part of a movement that will help more survivors

To apply, please send your resume and cover letter, which should include a personal mission statement, to View email address on click.appcast.io. SafeHouse Denver is committed to creating a diverse, inclusive, and equitable workplace. SafeHouse Denver is an Equal Opportunity Employer and welcomes individuals of all backgrounds, experiences, and abilities to apply.