Advanced Medical Support Assistant

Job Title

Multi-Function Clinic Administrative Assistant

Duties

Primary Duties:

• Perform duties of MSA at an expanded scope and advanced level.
• Provide administrative support and is an integral member of the clinic team to effectively carry out daily administrative operations of the clinic.
• Ensure all Consults and Scheduling practices are acted upon in accordance with National Directives Regulations and Standard Operating Procedures.
• Develop and maintain effective and efficient communication with the patient and interdisciplinary care team, VA medical centers, and other agencies.
• Assist with communications during the inpatient to outpatient discharge; communicates with non-VA medical facilities.
• Maintain and monitor patient appointment schedules and communicates delays in scheduled appointments to the appropriate staff and patients.
• Resolve complaints of a local administrative nature and refers other complaints to supervisor.
• Coordinate and/or schedule patient appointments with other clinics or specialties.
• Facilitate and process secure messaging with the patient and care team; notifies patient of normal lab results.
• Develop and/or manage a tracking system for follow up care to include but is not limited to consult status and test results.
• Monitor pre-appointment requirements to assure readiness for patient visit/procedure (e.g. x-ray, lab work).
• Manage electronic wait list to verify and validate accuracy and resolve issues.
• Evaluate patient information and clinic schedule lists to determine whether patient is vested.
• Assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
• Perform administrative duties in support of provider panel management using various VHA databases to extract, categorize, and collate specific patient/provider metrics required to manage the chronic and preventive health care needs of the panel.
• Develop and maintain specific reports, track, and trend care delivery as well as participating and leading quality improvement efforts focused on cost, access, quality, and customer satisfaction.
• Responsible for appointment management and coordination of all administrative information between the professional staff and the patient.
• Receive patients and visitors in person or telephonically.
• Update demographic information, scheduling appointments, enters, No Shows, collection insurance information, data entry, administratively managing encounters, consultation requests, and electronic wait list, enters appropriate documentation in patient records, answering telephones, and notifying the patient of his/her appointment.
• Orient medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative matters.

Work Schedule: 8:30am - 5:00pm, Monday - Friday

Compressed/Flexible: Not Available

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 20330F

Relocation/Recruitment Incentives: Not Authorized