Medical Front Desk Receptionist (Portland)Portland, Maine, United States

Medical Front Desk ReceptionistThe role of the medical front desk is generally responsible for supporting the administrative activities of the facility. Reception will maintain the organization of the office, support the Office Manager, and ensure the warm and welcoming environment for patients and families. The front desk is also expected to provide compassionate and informative service to patients while managing patient communication, filing, and answering telephones.This role will report to the Office Manager.ResponsibilitiesAssist patients and referring providers both in office and on the phone and direct patient concerns or questions to the appropriate partyVerify patient eligibility and insurance prior to appointmentObtain referrals or insurance authorizations prior to patient appointmentMaintains patient accounts by recording and updating personal and financial information required for proper insurance billingMaintain organized office filing system and retrieve patient recordsGreet patients upon arrival, assist with patient check-ins, and obtain insurance information and other necessary dataProvide patient with intake and new patient formsProvide patients with support and guidance as neededProvide coverage until practice is closed for the day or last patient has left if after closing hoursManaging flow of patient appointments in conjunction with clinical staffManaging patient expectations during delaysProtects patients' rights by maintaining medical, personal, financial confidentialityEnsure compliance with all HIPAA regulationsCollect co-pays and co-insurance and past due balances at time of service whenever possible; set up payment plans as neededSchedule initial and follow-up appointments for physician, clinician and ultrasound labsComplete ad hoc projects as requestedRequirementsMinimum of High School diploma, Associates' or Bachelor's degree preferred1+ years of administrative support required, experience in a medical setting preferredKnowledge with multi-line phone systemsMust be able to maintain a professional demeanor in a fast-paced environmentExcellent communication skills, both verbal and writtenPrevious experience with Microsoft Office suite preferredWilling to be available for local and/or regional assignments as neededKnowledge of HIPAA, Medicare and commercial insurance preferredAbility to perform multiple tasks in a busy medical setting