Universal Banker

Universal Banker

The Citizens Bank of Philadelphia is currently seeking a full-time Universal Banker for our Philadelphia Eastside location, as follows:

Position - Universal Banker

Location - Philadelphia

Hours - Monday - Thursday, 8:00 to 4:00 Friday, 8:00 to 5:00

About the Position

Provide excellent service to bank clients by conducting appropriate transactions within the Loan and New Accounts platforms. Meet the needs of clients through a hands-on approach to service, as well as facilitating referrals to other departments or employees when necessary.

About the Opportunity

The Citizens Bank opened in 1908 in Philadelphia, MS, and it quickly earned a reputation for safety, confidence, honesty, integrity, and hard work. Throughout its history, the bank held steadfast to its commitment to be a bedrock partner to the communities it serves. Today, still grounded in the principles on which we were founded, our bank serves the state of Mississippi through 26 branch offices and beyond with its digital and mobile banking solutions. Our high-tech, high-touch approach to full-service banking helps us provide the products and services of larger banks, but with a level of service that only a community bank committed to extraordinary service can provide. We're different. We appreciate and respect our past, but our sights are clearly set on building an even better bank for the future, and it starts with our people. Our commitment to making the bank a great place to work is woven into the fabric of our core values - SERVE.

Essential Duties

Provide service to bank clients by conducting appropriate transactions and meeting the needs of clients by referring them to appropriate departments; Prepare, schedule and execute consumer, residential, equipment, commercial building and business loans in compliance with the bank's lending policies and procedures; ensure all necessary loan documentation is properly collected, executed, and imaged; request final titles from attorneys; process paid out loans; work exception report; remit completed loans to loan operations for uploading. Process all new account transactions; Assist clients in their selection of various accounts and services; Cross-sell the bank's products and services; Open, maintain, and close all account types; Ensure complete client understanding of rates and FDIC insurance for depository accounts; Assist with questions or concerns regarding accounts, products, services or transactions. Assist with additional services and products such as online banking, mobile banking, remote deposit capture, ATM and debit cards, etc.; Answer basic client inquiries regarding service charges and account histories while complying with disclosure requirements. Keep informed of changes in bank services and procedures in order to be effective in meeting client needs in a friendly, accurate, and fast manner. Open, maintain and utilize a TCB account, as well as other deposit services that are offered by the bank (online banking, debit card, TCB App, phone teller, etc.) to better service the client with regard to questions on these products. Performs all job functions in compliance with the requirements of banking laws and regulations. Performs other duties as required by supervisory personnel.

The Right Person

1 - 3 years experience as a Universal Banker, Loan Assistant or similar position. Exceptional verbal and written communication skills. Exceptional customer service skills/background. Knowledge and use of Microsoft Office and other PC applications. High School or GED Equivalent.