Group Rooms Manager

Join the Kalahari Experience

At Kalahari Resorts & Conventions, our Promise is simple: Lead with Love. We care deeply for our guests, associates, and communities—treating people like family and creating spaces where everyone feels valued.

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

Now Hiring: Group Rooms Manager

In this role, you'll serve as the housing contact for groups once they are under contract with Kalahari. You'll manage group reservations and blocks by serving as the liaison among the sales team, event planners, and hotel departments to ensure seamless bookings and execution. You'll also be responsible for establishing rapport with event contacts, providing excellent communication by phone and in person, and demonstrating attention to detail when managing accounts.

As part of our leadership team, you'll embody our Promise to Lead with Love —guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You'll enhance the guest experience by creating smooth, well-managed group stays through clear communication, accurate information, and strong attention to detail. You'll also support associates by keeping group bookings organized and consistent so they can deliver great service with confidence.

Salary Range: $60,000k - $70,000k/yr

Key Responsibilities

• Build, manage, and maintain all group room blocks in Passkey/V1.
• Manage guest lists and reservation changes, ensuring timely communication of arrangements, changes, and special needs to internal departments and clients.
• Oversee and process group reservations, room blocks, and special requests from clients.
• Act as a point of contact between the Sales team, Front Office and other departments.
• Oversee accurate posting, billing, and reconciliation of group folios; complete all required reports, forecasts, and audits per Kalahari standards.
• Maximize revenue through up-selling opportunities, maintain strong client relationships, and collaborate across departments to ensure seamless event execution and guest satisfaction.
• Adhere to Kalahari policies and procedures in contract processing, data management, and communication through actively participating in meetings and supporting Sales, Catering, and Conference Services as needed.
• Provide administrative support for sales and catering offices and assist with sales activities as needed.

What We're Looking For

• General knowledge of the practices and procedures of a resort and convention center.
• Proficient in Microsoft Word and Excel.
• Experience and knowledge with Passkey, Delphi, and Visual 1 (V1) is preferred, but not required.
• Possess strong time management skills.
• Capable of managing multiple accounts.

Why Kalahari?

• Career growth with promotion from within
• Comprehensive benefits (401k, health, vision, dental)
• Discounts, perks, and education assistance

Be part of something extraordinary. Apply today and help us Lead with Love. xhyhwjd

Kalahari Resorts & Conventions is an Equal Opportunity Employer.