Dental Office Assistant

Overview Business Assistant — Raintree Family Dental Care is looking for a Business Assistant to join our team. Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership where patients come first and continuous learning is encouraged. The successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve. Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These honors follow a nationwide study and a 5-star rating for both awards. Responsibilities Greet and welcome patients as they enter the office to create a great first impression of the team Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies Utilize Dentrix for patient scheduling and records Schedule and confirm appointments for multiple providers in the office File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage Post insurance and patient payments and process accounts receivable Review treatment plan fees and payment options with patients Partner with the providers and team to implement Heartland Dental systems to optimize office potential What You’ll Gain Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off) Front loaded education and training, providing you the opportunity to develop to your full potential Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential Access to on-demand Daily Pay About Raintree Family Dental Care Raintree Family Dental Care is unique to the community and the patients they serve. Join a positive and professional 17-person team that thrives on collaboration, communication, and community Office hours include Monday - Friday with no weekends This office is willing to train and is looking for the perfect fit to join their solution-focused team in making a difference Minimum Qualifications Experience working in a fast-paced and customer-centric environment Excellent communication and organizational skills The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards Preferred Experience 1+ years of experience in a dental or medical setting 1+ years of experience with insurance billing and accounts receivable Dentrix or other dental software experience Physical Requirements Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times Availability to attend virtual training sessions (or in-person) periodically throughout the year TB test is required for all new hires in dental office positions; the test will be arranged during the pre-employment process. Not applicable in states FL & TN About Heartland Dental Heartland Dental is the nation’s largest dental support organization, providing non-clinical administrative support to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Supported doctors retain clinical autonomy. All Heartland Dental supported doctors are united by the goal of delivering high-quality dental care and experiences. At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants protections of federal, state, and local laws affording equal opportunity in employment. #J-18808-Ljbffr Heartland Dental