Brokerage Operations Analyst - New Accounts (Baltimore)

Senior Processing Representative (2 openings)

3 days in office; 2 remote (first 2 weeks of training will be in-office)

*** MUST HAVE 2 MONITORS AT HOME ***

*** BACHELOR'S REQUIRED

Top 3 Skills:

- Experience in a production-based role

- Effective communication working with clients

- Dependability – looking for someone that is motivated to work in finance and further themselves in this role

Position Summary

The New Account Document Processing Department serves as a center of expertise for regulatory, policy, and procedural review across the firm. The Senior Processing Representative is responsible for validating new account documentation, conducting research, resolving escalated issues, performing quality reviews, and ensuring operational activities are completed accurately and in compliance with firm and regulatory requirements.

This role requires strong analytical skills, attention to detail, and the ability to apply regulatory and procedural knowledge to complex documentation and account servicing requests.

Qualifications

Required

Bachelor's Degree

Experience in financial services or operations

Previous new account processing experience

Familiarity with *** systems and workflows

Proficiency with Microsoft Office Suite

Skills & Competencies

Customer-focused with a strong sense of urgency and accountability

Ability to manage multiple priorities and meet service level commitments

Strong conflict resolution and critical thinking skills

Effective collaborator with a positive, team-oriented mindset

Continuous learner with a commitment to professional development