Service Manager

Are you a natural leader who'd rather build a team than just run one? Do you take pride in developing people, holding a high standard, and being the person a customer situation gets handed to when it matters? We're looking for a Service Manager to lead one of our Field Service teams — someone who wants to coach technicians, own department performance, and build a career in leadership within a growing, respected trade. REQUIREMENTS Have proven experience leading, coaching, or supervising a technical team Bring 8+ years of experience in plumbing, water treatment, HVAC, or a related trade; or 10+ years of equivalent hands-on experience Have strong working knowledge of water treatment systems, installation, and repair or equivalent hands-on experience in HVAC, electrical, appliance repair, or general plumbing fields Hold a valid driver's license Have (or are willing to obtain) a Restricted Appliance License, Master Plumber License, or WQA certification Are comfortable with everyday computer tools and open to learning new systems Have experience managing inventory — parts, equipment, and supply levels within budget Have experience managing a department budget or P&L, including labor and repair costs Are knowledgeable of DOT and OSHA safety regulations and comfortable enforcing compliance Communicate well with both internal customers (employees and vendors) and external customers, building strong working relationships on both sides Hold a valid driver's license Are comfortable with everyday computer tools and open to learning new system SCHEDULE Full-time, core business hours Monday–Friday Flexibility to adjust hours as department and customer needs require On-call availability for escalated service issues Occasional travel between locations within your assigned zone or hub PRIMARY JOB RESPONSIBILITIES (A Day in the Life) You will: Lead, coach, and hold accountable a team of Service Technicians and Installers Build and manage the daily service schedule, balancing technician skill and customer needs Set the standard for craftsmanship and customer experience on every job and step in personally when it counts Own your department's safety culture, training, and compliance Hire, onboard, and develop new technicians, creating a real path for their growth Manage your department's budget, inventory, and vendor relationships Partner with Sales, Customer Experience, and Warehouse to keep the customer experience seamless ABOUT US U.S. Water Culligan Group is one of the largest Culligan franchisees in North America, serving families and businesses with industry-leading water conditioning equipment across 17 locations spanning the Las Vegas, Chicago, Central Illinois, and DC‑area markets. Culligan is a global leader in water quality solutions with: 90 years of innovation and product excellence The Good Housekeeping Seal Consumer Digest “Best Buy” ratings The iconic “Hey Culligan Man!” recognition Industry-leading training, service, and support This is your opportunity to lead a team in a respected trade, represent a trusted brand, and build a stable, high‑earning leadership career in a growing industry. #J-18808-Ljbffr