Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency is a close-knit team that genuinely enjoys working together — and we’re the kind of group that’s friends outside of the office, too. The atmosphere here is laid back and positive, but we’re still serious about results. We set clear goals and quotas, and we expect our team to hit them the right way — ethically, consistently, and with great service. You won’t find micromanagement here, just support, accountability, and the freedom to do your job well.

We also believe work should be a place you enjoy coming to. From our in-office massage chair to Tuesday team meetings with lunch provided, we focus on keeping the culture strong while we keep pushing forward. We’re proud to be a President’s Club, Exotic Travel agency, and we love celebrating wins as a team.

For our team, we offer a 401k and we cover licensing costs. If you’re looking for a team that works hard, stays grounded, and has fun doing it, you’ll fit right in here.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Devin Graham - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Currently licensed applicants preferred.