Customer Service Representative - Rehabilitation Services - City Center

Location: Lee Health -2776 Cleveland Ave Fort Myers FL 33901

Department: Rehabilitation Services - City Center

Work Type: Full Time

Shift: Shift 1/7:00:00AM to 5:30:00PM

Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour

Summary

Customer Service Representative Rehabilitation Services

Lee Health | City Center Fort Myers, FL

Location: Lee Health City Center, 2776 Cleveland Ave, Fort Myers, FL 33901
Hourly Rate: $20.00 per hour for all external candidates
Schedule: MondayFriday | Five 8-hour shifts
Shift Window: 7:00 AM5:30 PM

Start Your Healthcare Career with Lee Health!

Are you an organized, people-focused professional who enjoys administrative work and wants to make a difference in healthcare? Join Lee Healths Rehabilitation Services team as a Customer Service Representative and help patients navigate their physical and occupational therapy care!

This is an excellent opportunity for someone who enjoys office-based responsibilities, patient scheduling, administrative support, and interacting with patients in a healthcare setting. Youll play an important role in helping rehabilitation services operate smoothly while supporting patients working toward improved mobility, greater independence, and better quality of life.

If you enjoy staying organized, helping others, and being part of a team that makes a meaningful difference, this could be the opportunity youve been looking for!

Important Pay Information for External Candidates

All external candidates selected for this position will start at $20.00 per hour.

Lee Health offers an above-market starting rate for entry-level administrative positions. Please apply only if you are comfortable with the stated starting rate of $20.00 per hour.

Why Join Lee Health?

A career that supports you, too! At Lee Health, we believe our team members deserve to feel valued, supported, and empowered to grow.

Eligible team members enjoy a comprehensive benefits package that may include:

• Medical, Dental & Vision Insurance Benefits to help you and your family stay healthy.

• Retirement Savings with Employer Match Plan for your future with an employer retirement match of up to 5%, subject to plan terms.

• Paid Time Off & Holidays Enjoy time away to recharge and spend time with the people who matter most.

• Tuition Assistance Eligible team members can access educational support after one year of employment.

• Career Growth Opportunities Build your skills and explore opportunities for advancement within Lee Health.

• Employee Assistance Program (EAP)Access resources and support for life's challenges.

• Meaningful Work Contribute to a healthcare organization dedicated to improving the health and well-being of our community.

Be Valued for Being You. At Lee Health, you can build a career while making a difference in the lives of the patients and families we serve.

Why Youll Love This Opportunity

• Weekday Schedule: Monday through Friday, with no regularly scheduled weekend shifts.

• Administrative Healthcare Experience: Develop valuable office, scheduling, and patient service skills in a healthcare environment.

• Meaningful Patient Interaction: Help patients access the rehabilitation services they need.

• Supportive Team Environment: Work alongside professionals dedicated to helping patients reach their therapy goals.

• Career Development: Gain experience that can help you build a long-term career in healthcare administration.

Take the Next Step in Your Career!

If you are detail-oriented, enjoy helping people, and want to contribute to a team that supports patients throughout their rehabilitation journey, we encourage you to apply.

Application Requirement: Please upload your most up-to-date resume, including employment dates, for consideration.

Join Lee Health and discover how your administrative skills can make a meaningful difference.

Lee Health Be Valued for Being You.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers