Patient Administration Coordinator

Job Description

Job Description

About Star Sleep & Wellness

For our patients, we are a sleep medicine office that treats multiple sleep disorders and strives to provide a medical experience that is unlike most others. We believe in building relationships with our patients to set them up for excellent lifetime care. As a team, we are culture-driven and future-focused. There are new developments in dental sleep medicine all the time and we are often at the head of the pack. See more about our team and our office at our website:

About the Position

We are looking for a Patient Administration Coordinator for the front desk at our new Cary location! As a Patient Administration Coordinator, you will set the first impression for our patients, so a friendly demeanor and excellent customer service skills are imperative. Medical experience is not required, but you should be comfortable using and learning a variety of technologies and software. It is also important that you are detail oriented.

With North Carolina being our newest location, initial training will be conducted within the Dallas-Fort Worth metroplex. All travel expenses will be fully compensated, and we will provide further details during the interview process.

Key Responsibilities:

• Manage daily front desk operations and ensure smooth clinic workflow
• Perform patient check‑in and check‑out, confirming accurate demographic and insurance information
• Schedule appointments and coordinate provider calendars
• Complete insurance verification, eligibility checks, and authorization processes
• Prepare charts and ensure all required documentation is ready prior to patient visits
• Communicate with patients via phone, text, and electronic messaging platforms
• Collaborate with clinical staff to support efficient patient flow
• Maintain inventory of front office and patient‑facing administrative supplies
• Ensure adherence to front office administration policies, procedures, and workflows
• Serve as the primary administrative point of contact for the clinic/location
• Support reporting activities, audits, and quality improvement initiatives
• Assist with packaging and shipments as needed
• Provide support with basic clinical tasks when appropriate and trained

About You

Regardless of position in the organization, these are the core values we look for:

• Value Reputation : Our name is everything! Every small action matters, so we expect you to be mindful of the big picture in everything you say or do. You’ll be an ambassador for the practice’s reputation.
• Adaptable to Change : We’re always evolving and forward-thinking. You approach challenges with a positive attitude, are open to learning, and are willing to break old habits to improve.
• Driven and Goal-Oriented : You are motivated by purpose, remain focused on personal and team goals, and thrive on achieving success, both individually and collectively.
• Do Whatever It Takes : You go the extra mile to support your team and make it happen for our patients. We value collaboration and the willingness to “do whatever it takes.”
• Do What You Say You understand that trust is built on consistency. You honor your commitments and always follow through, even when it’s challenging.

Ultimately, the most important thing we look for in team members is a desire to provide an amazing patient experience, and to learn and grow with us, regardless of prior experience.

Is this you?

Please apply! We would love to hear from you.

Additional Information

Candidates selected to move forward in the hiring process will be asked to complete a Berke Assessment. You are welcome to complete it in advance:

Due to high patient and clinic volume, please do not call or visit the office regarding your application status. We carefully review every application and will contact candidates whose experience aligns with our hiring needs.

Thank you for your interest in Star Sleep & Wellness. We look forward to hearing from you!