Quality Assurance Specialist

Systel Careers - QA Specialist - Sugar Land, TX

Systel's business is growing, and we are strengthening our quality organization to support increasingly complex ruggedized compute products and expanding customer expectations. As a QA Specialist, you will play a critical role in ensuring our products meet the highest standards of performance, reliability, and compliance as we scale. You'll be a hands-on contributor who works across engineering, operations, suppliers, and customers to prevent defects, solve problems, and continuously elevate product quality.

Who You Are

You are a detail-oriented quality professional who thrives in a fast-paced engineering environment. You excel at analyzing problems, conducting root-cause investigations, and driving corrective actions that prevent recurrence. You are confident interpreting mechanical drawings, performing inspections, and communicating quality requirements to diverse stakeholders. You take ownership of CAPA, NCR, and FAI activities, ensuring processes are executed with rigor and accuracy. You collaborate effectively with suppliers and customers, turning data and trends into meaningful insights that guide improvement. Above all, you model Systel's core values-fanatical customer service, absolute ownership, passion for improvement, and uncompromising integrity-while helping us strengthen quality, reduce risk, and support mission-critical deployments.

Responsibilities

• Develop and implement quality control plans and procedures to ensure compliance with industry standards and customer requirements.

• Conduct root cause analysis and implement corrective actions for non-conformances, customer complaints, and field failures.

• Manage the CAPA and NCR process, including investigation, documentation, and follow-up.

• Perform incoming and in-process inspections, including first article inspections (FAI).

• Conduct failure analysis and provide recommendations for design improvements.

• Collaborate with suppliers and customers to resolve quality issues and improve supplier performance.

• Conduct data analysis of problem logs and report on trends & needed improvements to multiple levels of management.

• Develop and maintain quality metrics and reports to track performance and identify opportunities for improvement.

• Participate in design reviews and provide input on quality requirements and risks.

• Ensure compliance with regulatory requirements, such as ISO 9001, AS9100, and ITAR.

• Lead and participate in continuous improvement projects to enhance quality, reduce cost, and improve efficiency.

Education and Experience

• Associate or bachelor's degree in engineering or a related field.

• Two plus (2+) years of experience with Quality Assurance in the Engineering industry.

• Strong knowledge of CAPA, NCR, ruggedized devices, advanced electronics, SMT, FAI, failure analysis, and customer quality.

• Experience with quality management systems, such as ISO 9001 and AS9100.

Minimum Qualifications

• Proficiency in interpreting mechanical drawings

• Ability to work in a fast-paced, dynamic environment.

• Excellent problem-solving and analytical skills and drive for continuous improvement.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams).

• Excellent verbal and written communication; capable of building strong internal and external relationships.

• Highly competitive and self-motivated with the ability to "make it happen".

• Time management, decision-making, and organizational skills capable of handling a demanding workload yet meeting positional and company objectives under pressure.

• Ability to work independently and in a team environment.

• Exemplify Systel's core values

• Fanatical Customer Service

• Absolute Ownership

• Passion for Improvement

• Uncompromising Integrity

About Systel

Rugged Compute Where Mission Meets Critical.

Founded in 1988, Systel, Inc.® is a leading manufacturer of rugged compute solutions with a relentless focus to support our customers and their missions. Our pedigree of capabilities spans numerous advanced platforms with thousands of successful deployments in the defense and commercial sectors. Systel's rugged systems are designed and manufactured for continuous operation under the most extreme and austere environmental conditions. All of our products are proudly made in the USA in our headquarters in Sugar Land, TX. We are AS9100:2016 and ISO 9001:2015 certified.

EEOC Statement

Systel is committed to providing equal employment opportunities to all individuals. We ensure that hiring and advancement decisions are based solely on individual qualifications without regard to race, religion, color, creed, national origin, disability, age, sex, genetic information, military status, or any other status protected by applicable federal, state, or local laws.

Offer Contingency

All employment offers are conditional upon successful completion of a background check, physical assessment if required.

For more information, please visit systelusa.com.