Warehouse Supervisor

Warehouse SupervisorAt Nordic Naturals we respect each individual for their uniqueness and the value they bring to our organization. We place an emphasis on self-empowerment and positive inner development. Our practices instill values that are integral to functioning as individuals and as a collective whole. We work interactively as an organization to encourage goal setting and excellence in both our personal and professional lives. Our team embodies a culture of integrity and we encourage everyone to live longer, healthier lives.As a Warehouse Supervisor, you will own daily execution for assigned warehouse operations, ensuring productivity, accuracy, safety, labor efficiency, and on-time completion of work. This role leads daily start-up meetings, reviews attendance and labor availability, adjusts staffing based on workload, monitors job and order progress, and communicates risks or delays across departments. The Supervisor is responsible for driving measurable performance improvements through data analysis, employee coaching, accountability, and continuous improvement initiatives. This includes building and maintaining performance tracking tools, reviewing daily and weekly metrics, developing employees, and ensuring operational decisions are supported by measurable data. Supervisors may be assigned to specific functional areas, but are expected to maintain cross-functional knowledge and support overall warehouse performance. This role is expected to operate with a manager-level ownership mindset, using data, coaching, and structured follow-up to improve department performance.Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.Essential Function Statement(s)Operations LeadershipOversee assigned warehouse functions (Line, VAS, operations, Material Handling, etc.)Ensure work is completed accurately, efficiently, and on timeMonitor workflow, staffing, and daily production needs to meet goalsCommunicate job status, order progress, risks, labor constraints, and recover plans across departments in a clear data oriented mannerPerformance Management & CoachingConduct regular 1:1 chick-ins with employees and Team LeadersIdentify individual and team performance gaps using observation, data, and documented expectations; implement structured improvement plansLead coaching, development, documentation, corrective action, written warnings, and Performance Improvement Plans in partnership with Warehouse Manager and HRDrive employee engagement, cross-training, skill development, accountability, and readiness for advancementSet clear daily expectations for Team Leaders and employees and follow up on resultsHold employees accountable to productivity, quality, attendance, safety, and behavioral expectationsData & AnalyticsBuild, Maintain, and improve performance tracking systems (Spreadsheets, Dashboards, databases, etc.)Establish, track, and improve KPIs including productivity, labor utilization, accuracy, attendance, rework, workflow efficiency, and on-time completionAnalyze daily, weekly, and monthly trends to identify inefficiencies, performance gaps, staffing issues, and improvement opportunitiesEnsure operational decisions, staffing changes, coaching, and process improvements are supported by data whenever possibleDevelop new tracking tools and reporting methods where visibility gaps existMaintain daily performance reporting for assigned area, including planned vs. actual output, labor hours, productivity, quality, and completion statusCandidates and employees in this role must be comfortable using Excel or Google Sheets, including formulas, filters, pivot tables, and basic data analysisAbility to translate data into clear actions, follow-up plans, and measurable results is requiredReporting & AccountabilityProvide weekly and monthly updates including: Department performance against KPIs Labor plan vs. actual results Productivity, accuracy, attendance, and safety trends Employee performance insights Root causes of misses Corrective actions and owners Data-driven recommendationsTrack all action plans with owners, due dates, status updates, and measured resultsProcess ImprovementIdentify inefficiencies and implement measurable improvements across assigned areas.Collaborate cross-functionally with Warehouse, Planning, Customer Service, Quality, Inventory, and other departments to improve overall warehouse performance.Maintain and update SOPs to reflect current best practicesLead or support at least one documented process improvement initiative per quarterSafety & ComplianceAttend and actively participate in all required safety meetingsEnsure team compliance with all safety standards, PPE requirements, equipment rules, housekeeping expectations, and safe work practicesAddress unsafe behaviors immediately and document recurring issuesPartner with Warehouse Manager, Safety, and HR on incident follow-up, corrective actions, and preventionSOP Development, Training DocumentationDevelop and maintain detailed SOPs for all processes within assigned areasEnsure SOPs are regularly reviewed, updated, and aligned with current operationsTrain employees and Team Leaders on SOPs, process changes, quality expectations, and safety requirementsMaintain accurate records of training completion and updatesEnsure consistency and accountability through standardized proceduresVerify training effectiveness through observation, performance data, and follow-up coachingCross-Functional Coverage & Business ContinuityDevelop and maintain working knowledge across all warehouse functionsPartner with other Supervisors to ensure alignment in priorities and executionBe capable of supporting and overseeing other functional areas when neededParticipate in cross-training and shared improvement initiativesMaintain visibility into key metrics, workflows, staffing constraints, and action plans across warehouse departmentsMaintain sufficient competency to step into another functional area with minimal disruptionSupport other supervisors during absences, labor shortages, volume spikes, or operational disruptionsShared Ownership MindsetOperate with shared ownership over total warehouse performanceTake ownership for overall productivity, accuracy, safety, labor efficiency, and service levels across all warehouse departmentsProactively identify and address gaps impacting the broader operationAvoid siloed decision-making; make decisions that support total warehouse performance, not only assigned area performanceOther duties as assignedPosition QualificationsCompetency StatementsPositive - Ability to view all situations with a positive attitude.Innovative - Ability to look beyond the standard solutions and "think outside the box".Communication - Ability to communicate effectively with others using spoken and written word clearly and concisely.Accuracy - Ability to perform work accurately and thoroughly.Detail Oriented - Ability to pay attention to the minute details of a project or task.Energetic - Ability to work at a sustained pace and produce quality work.Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.Reliability - The trait of being dependable and trustworthy.Safety Awareness - Ability to identify and correct conditions that affect employee safety.Interpersonal - Ability to work well with a variety of personalities, individuals and opinions.Skills & AbilitiesComputer Skills: Advanced knowledge of shipping WMS is required Advanced experience in using handhelds and paperless systems Advanced knowledge of custom labeling Advanced knowledge of SAP is helpfulStrong leadership and coaching abilityExperience handling employee performance and disciplinary processesStrong analytical and problem-solving skils Experience with spreadsheets, data tracking, or reporting toolsStrong communication and organizational skillsOther RequirementsHigh School Graduate or General Education Degree (GED) preferred3-5 years experience in fast paced pick and pack environment3-5 years of experience in supervisionAbility to work safely, and to recognize potential hazards in a noisy warehouse environment in which employees move about regularly in the midst of heavy equipment in motion