Restoration Division Manager

Job Description

Job Description

Trinity Services is a growing restoration and roofing company serving Knoxville and surrounding counties. We specialize in water damage restoration, fire and smoke restoration, mold remediation, roofing, exteriors, and reconstruction services. We are seeking an experienced Restoration Production Manager to lead and grow our mitigation division.

Position Summary

We are looking for a seasoned restoration professional with a proven track record managing water, fire, mold, and contents restoration operations. This individual will oversee day-to-day production, manage crews, maintain relationships with TPAs and insurance partners, ensure job profitability, and help drive division growth.

This is a leadership role for someone who understands both operations and business development within the restoration industry.

The ideal candidate has a proven background in restoration management, strong leadership skills, experience working with TPAs and insurance programs, and a thorough understanding of Xactimate, restoration operations, and emergency services. This individual will work directly with the General Manager and ownership to help strengthen and grow the restoration division.

Required Experience

* Minimum 5 years of restoration management experience

* Extensive experience managing:
* Water mitigation
* Fire and smoke restoration
* Mold remediation
* Contents restoration
* HVAC duct cleaning
* Biohazard/trauma cleanup
* Strong understanding of restoration estimating and job costing

* Experience with:
* Xactimate
* PSA (preferred)
* Encircle (preferred)
* Moisture mapping and documentation
* IICRC Certifications (WRT, ASD, AMRT, FSRT, OCT, etc.)

TPA & Insurance Requirements

Candidate must have experience working with:

* Contractor Connection
* Alacrity
* Sedgwick
* Next Gear
* CoreLogic
* Other major insurance and TPA networks

Must understand:

* TPA scorecards
* Cycle times
* Documentation requirements
* Carrier compliance
* Job profitability while maintaining TPA standards

Responsibilities

* Manage all restoration production operations
* Lead mitigation technicians and crew chiefs
* Coordinate emergency response services
* Ensure jobs are completed on time and within budget
* Review estimates and scopes for accuracy and bill adjusters/homeowners
* Monitor gross profit margins
* Oversee equipment utilization and maintenance
* Conduct job audits and quality control inspections
* Ensure proper documentation and compliance
* Recruit, train, and develop restoration team members
* Build relationships with plumbers, property managers, insurance professionals, and referral partners
* Develop strategies to grow the mitigation division

What We’re Looking For

The ideal candidate:

* Has successfully managed a restoration division
* Knows how to build systems and accountability
* Is highly organized and detail-oriented
* Understands both operations and sales
* Can motivate teams and drive production
* Is looking for a long-term leadership opportunity

Compensation

* Competitive base salary
* Performance bonuses
* Company vehicle or vehicle allowance
* PTO
* Health insurance contribution
* Career growth opportunities

To Apply

Please submit your resume along with a summary of:

1. Your restoration management experience.
2. Your experience with TPAs and insurance programs.
3. Annual mitigation revenue managed.
4. Team size supervised.
5. Certifications held.
6. Software platforms used (Xactimate, PSA, Encircle, DASH, MICA, etc.).