Senior Front Desk Associate

Senior Registration (Front Desk) AssociateEmployment Type: Full timeShift: Day ShiftLocation: Schenectady, NYIf you are looking for an administrative position in Schenectady, full-time, this could be your opportunity! Here at St. Peter's Health Partner's, we care for more people in more places. This position is located at 624 McClelland Street.Position Highlights:Quality of Life: Where career opportunities and quality of life convergeAdvancement: Strong orientation program, generous tuition allowance and career developmentWork/Life: Monday to Friday Office HoursWhat you will do:The Senior Registration Associate is responsible for performing and overall coordination of clerical duties related to the efficient and service-oriented operation of a medical practice. The Senior Registration Associate will perform all job functions in a courteous and professional manner consistent with the mission and core values of St Peter's Health Partners Medical Associates.Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows:Scheduling and registrationCheck-inCheck-outCharge entry/claimsEnd of day processesGeneral duties including but not limited to:Document processingScanningInbox monitoringResponsibilities:Ensure distribution of work throughout the team is sufficient to meet daily schedulesDisplay leadership qualitiesManages daily staffing needs in coordination with office and float pool managersServe as a mentor and role model to all colleaguesSchedules patient appointments to maximize patient access.Handles all incoming calls and directs appropriately.Registers patient, obtains necessary consent forms and patient demographic data.Collects co-pay at check-in/or check-out when applicable. Documents monies collected and generate patient receipts.Acts as liaison between patients and clinical staff; monitors for delays and informs patient.Schedules all follow-up appointments at check-out, including ancillary and/or diagnostic tests.Obtains pre-authorizations for diagnostic testing for specialist office visits as assigned.Obtains referrals for specialist office visits.Consistently and accurately passes charges in accordance with office policies and procedures.Information Processing: Understands and performs parsing process on a daily basis to electronically file information into the Electronic Medical Record. Parses accurately in compliance with expected standards.Maintains patient confidentiality and adheres to HIPAA regulations.Works cooperatively with all team members to ensure quality patient care at all times.Communicates respectfully and effectively with providers, clinical staff, colleagues, managers and others.Cross covers other areas neededWhat you will need:Strong leadership skills requiredAssociate's degree preferred, High School Diploma/Equivalent RequiredDemonstrated proficiency with Microsoft Office product and other computer applicationsDemonstrated experience with delivering successful customer serviceDemonstrated experience with handling multiple priorities in a deadline driven environment.Managing difficult customers respectfully and without confrontationPrevious medical office experience preferredAbility to lift 25 lbs.Pay Range: $ 18.50 - $23.90Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.Our CommitmentRooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.