Field Service Supervisor/Lead Driver

Job Description

Job Description

Summary: 

The Field Service Supervisor is a crucial hybrid leadership role responsible for the end-to-end execution and service excellence of Nuage's event logistics in the Miami region. This leader drives operational efficiency by serving as the lead driver for complex events, while also managing the comprehensive onboarding and ongoing training of the entire driver team. Most importantly, the Supervisor acts as the primary on-site representative, ensuring the install and strike processes are seamless and delivering an elite "white glove" service experience directly to the client.

Duties and Responsibilities 

The key functions include, but are not limited to the following:

Driver Leadership & Training Development

• Design and execute a structured onboarding program for all new drivers joining the Miami headquarters team.

• Develop and conduct continuous training sessions on safe driving, advanced material handling, route optimization, proper client interaction protocols, and familiarity with DOT requirements for CDL Class A, Class B, and Non-CDL drivers.

• Conduct regular "route rides" with drivers to evaluate performance, adherence to safety procedures, and customer service standards.

• Collaborate on creating and updating the comprehensive Driver Manual and a detailed Route Checklist to standardize delivery procedures.

• Utilize the Samsara platform to monitor driver performance, including oversight of arrival and departure times at the warehouse, venues, and necessary locations for accurate time-tracking and route compliance. Maintain general awareness of video monitoring protocols as part of overall logistics compliance.

• Coaches Logistics personnel onsite ensure that staff is professional, well-trained, and prepared for high-stakes events.

Event Logistics & Execution (Install/Strike)

• Act as the lead driver for complex or high-profile events, managing the delivery, staging, and breakdown of Nuage products.

• Lead the on-site installation team, ensuring all event details, design plans, and setup requirements are executed flawlessly and on time.

• Lead the strike (tear-down) process, ensuring all inventory is accounted for, handled correctly, and safely loaded for return to the warehouse.

• Proactively identify and resolve logistical issues or on-site challenges related to access, timing, or unforeseen changes without escalating to the client.

Client Engagement & Service

• Serve as the primary on-site client contact, embodying Nuage's commitment to "white glove" service excellence during installation and strike.

• Engage with the client or venue representative to review final placement, confirm satisfaction with the setup, and address any immediate concerns professionally.

• Maintain a positive and solutions-oriented attitude while leading the team and interacting with high-end clients and vendors.

• Ensure the team's appearance, conduct, and communication are always professional to enhance the client experience.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience:

• High school diploma or equivalent.

• A valid driver’s license with a clean driving record.

• Minimum of 3 years of experience in logistics, delivery management, or event production, with at least 1 year in leadership or supervisory capacity or demonstrated informal leadership and field ownership.

• Please note: This position requires pre-employment drug testing as a condition of hire.

Knowledge, Skills, and Other Abilities:

• Being bilingual in English and Spanish is a must.

• Proven ability to design, lead, and execute effective training programs for field personnel.

• Demonstrated experience with elite, "white glove" client service in a high-end industry (events, hospitality, or luxury logistics is strongly preferred).

• Expert driving skills and a clean driving record, with experience operating large vans or small box trucks.

• Exceptional organizational skills and the ability to manage complex timelines under pressure.

• Must be able to frequently lift and move event inventory (linens, charger plates, furniture) up to 50 pounds.

• Knowledge of vehicle maintenance and safety protocols.

• Familiarity with local traffic laws and route planning.

• Positive attitude and professional demeanor.

• Ability to operate a vehicle for 8 hours or more.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand, walk, bend, stoop, and reach throughout the workday

• Frequently required to lift, carry, push, and pull items weighing up to 50 lbs unassisted; team lift required for items exceeding 50 lbs.

• Ability to climb ladders and work at heights consistent with warehouse racking environments

• Must be able to operate powered industrial equipment including forklifts and pallet jacks.

• Must be able to remain on feet for extended periods and move throughout a large warehouse