Retail Store Manager
Full-time
The UPS Store #7369
Store Manager – Multi-Unit Retail Operations (The UPS Store Network) Long Island & NYC Pay: Competitive, based on experience 12-Location, High-Performing Franchise Network We’re a top-performing network of 12 UPS Stores seeking a strong Store Manager who thrives in leadership, operations, team development, and customer experience. You’ll run the daily performance of a center while being supported by an Operations Manager, Unit Managers, and structured systems. This is a long-term career role with real advancement — not a typical retail job. Why This Opportunity Stands Out You’ll step into an organization with:
- A dedicated support structure (Ops Manager + Unit Managers)
- Strong training, coaching, and development programs
- Clear operational standards, systems, and KPIs
- Consistent mentorship and real visibility into multi-unit operations
- Growth opportunities toward Unit Manager, Multi-Unit Leader, or specialty ops roles
- Coach, train, and mentor team members to hit performance goals
- Build an accountable, engaged, high-energy culture
- Participate in hiring, onboarding, and ongoing coaching
- Oversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy Returns
- Maintain store standards, compliance, and cleanliness
- Execute daily workflows and ensure smooth store operations
- Drive upselling, engagement, and customer satisfaction
- Improve key store metrics (ACT, A/G Ratio, Print Sales, Mailbox Renewals)
- Ensure every customer receives a premium UPS Store experience
- Analyze performance reports and implement improvements
- Control labor, supplies, inventory, and operational costs
- Set daily priorities and maintain strong store execution
- Retail management
- Hospitality or service leadership
- Logistics or shipping operations
- Customer service leadership
- Assistant manager or manager roles in fast-paced environments
- Strong communicators
- Naturally great coaches
- Confident decision-makers
- KPI-driven
- Positive, reliable, and customer-focused
- A structured, supported management environment
- A high-performing, well-resourced network
- Clear career path & opportunities for advancement
- Training, coaching, and ongoing development
- Competitive pay based on experience
Vacancy posted more than 2 months ago
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