Parts & Service Coordinator - Parts Sales

Putzmeister Job Opportunity

Putzmeister is a world-class leader in concrete pump manufacturing and support, known for innovation, reliability, and excellence. When you join our team, you're not just taking a job you're becoming part of a global legacy that builds the future, one pour at a time.

The Parts and Service CoordinatorParts Sales ensures the smooth operation of the parts and service departments by efficiently coordinating the flow of parts and service requests. This role serves as a point of contact between customers, service technicians, and parts sales to provide excellent customer service. The coordinator is responsible for maintaining accurate inventory records and processing orders. This position directly improves customer satisfaction and operational efficiency by effectively coordinating communication and logistics.

Essential duties and responsibilities include:

• Greeting office visitors and callers, making them feel welcome and comfortable, and answering any questions.
• Responding to customer inquiries timely via telephone and/or email and logging interactions in the Salesforce case management system.
• Working closely with customers to coordinate repair service requests.
• Submitting work orders for any repairs or maintenance required for equipment.
• Recognizing the correct component as a solution to a customer's need.
• Assisting customers in accurately identifying the parts required.

Backup support as needed for warehouse:

• Safely selecting, lifting, and moving parts that vary in size and weigh up to 50 pounds on a repetitive basis from various height locations, floor level, and up.
• Loading small parcel carriers using mobile equipment.
• Sorting products of various sizes and weights and staging for proper warehouse put-away.
• Confirming the accuracy of received materials and verifying the quality and quantity of parts received.
• Replenishing parts in bin and rack areas throughout the warehouse.
• Housekeeping sweeping, moving boxes and pallets to the appropriate area, maintaining the cleanliness of the work area.
• Developing a working knowledge of Putzmeister products.
• Performing additional duties as assigned or required.

Qualifications:

• Good communication, written, and organizational skills.
• Forklift, crane, and heavy lifting equipment experience.
• Basic computer skills.
• SAP experience is a plus.
• Excellent problem-solving and customer service skills.
• Detail-oriented, self-motivated individual able to work well independently and in a team environment.
• Mechanically inclined.

Education/certification/training:

• High school diploma or equivalent.
• An associate or bachelor's degree in a related discipline or the equivalent in relevant experience is strongly preferred.
• Mandatory safety training (see "Total Compliance Management" program).
• On-the-job training.

Work environment/physical demands:

• This position requires prolonged standing/walking for 8 or more hours, depending on overtime and business needs; pushing, pulling, and lifting up to 50 lbs; and repetitive bending, squatting, stooping, kneeling, and reaching. Overtime is based on business needs.
• Safety glasses/shoes must be worn at all times while in designated areas of the production floor/warehouse.

The above information provides the general details needed to describe the primary duties of the identified job. It should not be considered a comprehensive list of all work requirements associated with the job.

FLSA status: Exempt Indirect Revision #: 1

Non-Exempt Direct Approved By: J Baehr

Benefits:

• Comprehensive benefits (medical, vision, and dental insurance).
• Company paid Hospital Indemnity/Accident Insurance.
• HSA incentives for company contributions.
• FSA Plans.
• Company-paid Life Insurance.
• Company paid Short-term/Long-term Disability.
• Paternity Leave.
• 401 (k) plan with company match.
• Profit sharing.
• Company events.
• Education Reimbursement.
• Boot Reimbursement.
• Uniform Program.
• Employee discount program.