Medical Assistant

Job Description

Job Description

Chrysalis Psychiatry is a growing outpatient mental health practice in Albuquerque, New Mexico. We offer a variety of mental health services including medication management, psychotherapy, and interventional treatments for PTSD, depression, and other mental illnesses. We are looking a for hard working and empathetic individual to join our team as a Medical Assistant. The Medical Assistant supports both clinical and front office operations to ensure efficient patient flow, accurate documentation, and high-quality patient care. This role is responsible for coordinating patient services, supporting providers with clinical tasks, and maintaining compliance with healthcare standards. 

Job Duties Performed:

Patient Care & Clinical Support  

• Perform patient intake, including vital signs and documentation in EMR  

• Conduct UA drug screens and other assigned patient tests  

• Assist providers with clinical procedures, including TMS treatments  

• Ensure accurate and timely completion of patient diagnostic documentation 

Medication & Authorization Coordination  

• Submit prior authorizations for medications and TMS in a timely manner  

• Process prescription refill requests accurately and efficiently  

• Communicate with providers, pharmacies, and patients regarding medication needs 

Front Office & Patient Experience  

• Check patients in and out, ensuring a smooth and welcoming experience  

• Answer phones and manage scheduling for new and existing patients  

• Maintain professionalism and high-quality customer service in all interactions 

Documentation & Administrative Accuracy  

• Maintain accurate and complete patient records in EMR  

• Manage patient forms and ensure proper documentation workflows  

• Support overall clinic organization and operational efficiency 

• Process all medical record transfers.  

Compliance & Team Collaboration  

• Follow all company policies, procedures, and healthcare regulations  
• Collaborate with clinical and administrative team members to support clinic operations  
• Maintain reliability, professionalism, and accountability in all duties
• Maintain compliance with all company policies and procedures
• Perform related duties as assigned by supervisor 
  

Education and/or Work Experience Requirements:   

• Excellent verbal and written communication skills, including ability to effectively communicate with internally and with patients. 

• Excellent computer proficiency (MS Office – Word, Excel and Outlook), experience with electronic medical records strongly preferred 

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service 

• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices 

• High school diploma or GED required 

• Training/certification as a medical assistant preferred 
  

Physical Requirements:   

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.  

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards 

• Must be able to talk, listen and speak clearly on telephone 
  

Compensation & Benefits:

• $20.00 per hour 
• Medical, dental, vision insurance
• 401K matching retirement plan
  
• Supportive and collaborative work environment.