Commercial Technician

[logo for Montana Department of Justice] Division Overview: Motor Vehicle Division’s (MVD) mission is to identify and promote efficient, cost-effective programs that benefit the interests, safety, and well-being of Montana citizens. This occurs through licensing, registering, and regulating the motoring activities of the public. MVD is a critical statewide division responsible to the citizens of Montana. Dedicated staff are committed to public safety through their service, teamwork, and innovation. MVD has offices across the state, as well as over 60 partner locations. MVD continually strives to provide responsive and reliable services for a growing population and with an eye toward the future. If you would like to “Drive Customer Service” with MVD, find out more at Job Overview: The Commercial Technician is an essential team member in the Records and Driver Control Services Bureau (RDC). The successful candidate will be tasked with learning business standards and procedures to support daily operations giving the business the ability to reallocated resources in support of specific project needs. Project needs include receiving, recording, and routing incoming mail, assisting the public and imaging/indexing all documents processed by the bureau. If you have a customer-centric nature, are self-motivated and strive to promote a positive work environment, we want you on our team! Key duties include processing and routing CDL-related documentation, imaging and indexing all CDL and driver control records, and assisting the public with inquiries involving CDL status, medical certification, disqualifications, and record corrections. The position also supports federally mandated reporting and record integrity through the following: * Researching, managing and maintain SPEX Pointers and PDPS Pointers for CDL and non-CDL records. * Working with other jurisdictions to correct pointers and driver history * Ensuring Montana’s submissions meet national standards for accuracy, timeliness, and completeness. * Addressing incoming PDPS pointer messages State Pointer Exchange Services (SPEX) and taking appropriate action on CDL-related withdrawals, reinstatements, and corrections. * Coordinating follow-up steps such as status updates, record corrections, or notifications to licensing authorities when required. * Maintaining strict data integrity to ensure Montana driver records accurately reflect out-of-state convictions, withdrawals, or licensing actions. Minimum Qualifications: * High school diploma or equivalent (GED) * One-year customer service experience * One-year computer and software systems experience including a variety of word processing, database, and other business software applications and reviewing, verifying, and processing documents * Other combinations of education and experience will be considered on a case-by-case basis Special Instructions: The selection procedures to be used in evaluating the applicant's qualification may include, but are not limited to an evaluation of the résumé and cover letter, a structured interview, performance test, academic transcripts, reference/background checks and fingerprint checks. Additional materials, references or information submitted by the applicant, but not requested, will not be considered. Successful applicant(s) will be subject to: * Criminal History Fingerprint Check * Driving History HOW TO APPLY: /To be considered for this position, you must attach a resume and cover letter at the time of application/. Tip: When attaching your resume and cover letter, you must mark the attachment as a “Relevant File”. Your Resume : Please include all work experience as well as job duties that demonstrate your qualifications for this position. Include dates of employment (month & year- start & end) and the reason you left each job. A complete online state application is not required. To initiate an application, attach the resume to be considered for this position. Failure to attach résumé will result in an incomplete application that will not be considered further. Only electronic applications will be accepted. Materials submitted but not requested will not be considered in the selection process. All documents for Veteran or Disability preference must be received or date stamped by the closing date. Please submit preference documentation to Terri Christianson View email address on click.appcast.io Transfer Service. To request an accommodation with the application process, please contact the HR office. Your service is rewarded with competitive compensation and generous**State of Montana Benefits. * Medical, dental and vision coverage * Retirement plans * Generous paid vacation, sick and holidays * Pre-tax Flexibility Spending Accounts * Employee Assistance Program State of Montana employment may qualify for student loan forgiveness under thePublic Service Loan Forgiveness (PSLF) program. This Organization Participates inE-Verify. [E-Verify® Logo] Minorities are under-represented in this position and are encouraged to apply. Title: Commercial Technician Location: Helena Requisition ID: 26142387