Senior Product Enablement Manager

About Us: Verifiable is a provider credentialing and network monitoring platform delivering industry‑leading AI, API, and software solutions that help healthcare organizations optimize operations at enterprise scale. We are a top Salesforce partner, winners of the 2024 Salesforce Partner Innovation Award, and have been named to Inc. 5000 2025, the most prestigious ranking of America’s fastest‑growing private companies. We work with leading healthcare organizations such as Humana Dental, Talkspace, Headway, Empower Pharmacy, and many others. Verifiable is a fast‑moving, early‑stage team that values impact, ownership, and follow‑through. Everyone here rolls up their sleeves, dives into ambiguity, and takes end‑to‑end responsibility for meaningful work. Priorities shift, problems aren’t always perfectly defined, and we move with urgency—so we look for people who are energized by hard problems, rapid learning, and stepping in wherever the team needs support. We’re collaborative and human, but we keep a high bar. If you thrive in a scrappy, high‑ownership environment where your work directly shapes the company’s trajectory, you’ll feel right at home here. Verifiable is hiring a Product Enablement Manager to design and execute an internal product enablement program that increases product expertise and improves GTM and customer‑facing outcomes across Sales, Customer Success, Implementation, Support, Product, and Engineering. This is a hands‑on individual contributor who will partner with product and operations SMEs to create curriculum, run live and asynchronous training, curate a living product knowledge base, and measure program impact. The role is expected to establish repeatable enablement systems this year and position enablement outputs so the work can be re‑used for customer enablement with minimal additional effort. What Success Looks Like In 12 Months Significant lift in product proficiency across current employees: role‑based assessments show a consistent baseline of product knowledge for CS, Implementation, Support, Product, Engineering, and Sales and variance in competence across teams is substantially reduced. Measurable reduction in ramp time for new sales and CS hires and for engineers supporting customers. Improved product adoption metrics for prioritized features and reduced time‑to‑value for key customer workflows. A living, versioned product enablement library (playbooks, runbooks, microlearning, recordings, demos) used regularly by all customer‑facing teams. Repeatable launch playbook that product and GTM teams rely on for every release. Clear KPIs and an analytics dashboard tracking enablement effectiveness. Key Responsibilities Program design & execution Design, build, and operate a multi‑channel product enablement program (live workshops, microlearning, playbooks, certification paths, office hours, and train‑the‑trainer). Audit existing materials, identify gaps, and prioritize enablement for the highest‑impact product areas and workflows. Create role‑based learning journeys (e.g., CS, Implementation, Support, Product, Engineering) that map competencies to learning artifacts and assessments. Content & curriculum development Produce high‑quality enablement artifacts: instructor guides, slide decks, short videos, hands‑on labs, example configs/workflows, product playbooks, FAQs, and customer‑facing templates. Curate and maintain a living product knowledge base with version control and clear ownership. Partner with Product, UX, Operations (CVO), and other internal SMEs to ensure technical and domain correctness. Launch & change management Be the enablement lead for new product launches: create launch materials, run training waves, host launch Q&A and office hours, and collect feedback that feeds back into Product. Drive change adoption by executing enablement campaigns that include pre‑work, launch training, reinforcement, and measurement. Partner with Release Management to measure effectiveness of each release rollout and incorporate learnings into future releases. Training delivery & facilitation Facilitate workshops, onboarding programs, and train‑the‑trainer sessions. Run recurring “Product 101” and role‑specific sessions and coordinate expert panels with SMEs. Evangelize enablement best practices and coach managers on reinforcing learning in day‑to‑day work. Measurement & continuous improvement Define and track metrics, perform cohort analysis, and iterate on content and delivery based on outcomes. Conduct enablement effectiveness research (surveys, knowledge checks, observational sessions, stakeholder interviews) and report results to leadership. Customer enablement (future orientation) Design enablement assets and processes with reusability in mind so they can be adapted for customer enablement with minimal rework. When appropriate, pilot customer‑facing enablement engagements. Must‑have Qualifications And Skills 4+ years building and delivering enablement, training, or L&D programs in a SaaS environment (individual contributor track preferred). Demonstrated experience designing curricula and running live and asynchronous training for customer‑facing teams. Comfortable learning technical products quickly, mapping features to customer workflows, and translating product behavior into teachable modules. Strong instructional design / adult learning skills: ability to convert complex concepts into role‑based, bite‑sized learning and hands‑on experiences. Excellent facilitation and verbal communication skills; strong written documentation skills. Metrics‑oriented: experience defining and tracking enablement KPIs and using data to iterate. Proven ability to work cross‑functionally, influence without direct authority, and manage multiple priorities. Comfortable working hands‑on: creating content, running sessions, managing LMS/knowledge base, and operating without a team initially. Nice‑to‑have Qualifications Domain or industry knowledge in healthcare credentialing, provider network operations, or related back‑office healthcare workflows. Experience creating customer‑facing enablement or rollout programs. Experience working with technical software products, e.g. API‑based products or Salesforce‑based products. Familiarity with learning platforms and authoring tools (WorkRamp, Lessonly, Docebo, Articulate Storyline, Camtasia), and knowledge base tooling (Confluence, Notion, Zendesk Guide). Experience with product analytics and experimentation platforms to track feature adoption. Prior experience at a mid‑stage SaaS or Series B company where systems were being built from scratch. Public speaking, webinar production, and multimedia content skills. More About Verifiable We’ve grown to almost 150 employees in 5 years. Steady revenue growth allowed us to secure a $27 M Series B led by Craft Ventures, bringing us to $47 M in total funding. We value the many benefits of remote work, so we’re fully distributed across the US and internationally. Benefits include Health/Vision/Dental plans, unlimited PTO, new Apple equipment, and startup equity as part of your comp package. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. 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