Sr. Customer Quality Engineer

Job Description

Job Description

Constellation Search Group is looking for a Customer Quality Engineer for a full-time direct hire position. The Customer Quality Engineer serves as the key liaison for one to two customers, ensuring satisfaction with product quality and reliability. This role requires a deep understanding of the customer and involves active engagement in resolving quality issues. The Engineer collaborates across internal cross-functional teams to resolve customer concerns, utilizing authority to recommend impactful decisions.

Responsibilities:

• Develop strategic relationships with the customer across various functions including supplier quality engineering, operations, design engineering, product management, and corporate quality alongside the account management team.
• Coordinate internal functional groups (engineering, manufacturing, service) to meet customer quality requirements.
• Define and investigate quality issues thoroughly, driving corrective actions from problem identification to resolution.
• Establish action plans and ensure timely resolution of issues to customer satisfaction.
• Facilitate internal escalation processes and allocate resources appropriately.
• Communicate issue statuses with management and work through RMA processes with customers.
• Participate in weekly customer meetings to provide detailed quality information.
• Maintain regular communication with the customer to ensure confidence in the monitoring process.
• Acquire knowledge related to customer quality and copy exact processes, deliver detailed quality reviews to both customers and management.
• Prepare Failure Analysis Investigation corrections, burndowns, and monthly Voice of Customer Scorecards.
• Address emerging quality issues and risks proactively; participate in customer audits and communicate results to leadership.
• Develop detailed reports on customer issues and propose plans to address them.
• Support other Quality functions as needed and manage standard office environment, with some travel potentially required.

Qualifications:

• Proven experience working with cross-functional teams to achieve resolutions for both customers and the company.
• Ability to manage multiple projects simultaneously with excellent verbal and written communication skills.
• Strong interpersonal skills to build relationships at various organizational levels and locations.
• Proficiency in influencing and negotiating complex situations, along with problem-solving skills.
• Critical thinking, strong analytical skills, and ability to gather and interpret data.
• Minimum 5 years of experience in a program management role with successful customer interactions.
• BS Degree in Engineering or related field; knowledge of SPC, 6 Sigma training, and 8D problem-solving framework is beneficial.

Benefits:

A comprehensive benefits package is provided including medical, dental, and vision coverage along with a retirement savings plan.

Salary Disclaimer:

Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.

Equal Opportunity Employer:

We are deeply committed to building a diverse and inclusive team. We believe that different backgrounds and life experiences make our team better. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.