General Manager

General Manager


Join our team as the General Manager at the Homewood Suites in Munster, Indiana , where you'll lead with passion and innovation to ensure an exceptional guest experience. In this pivotal role, you'll oversee daily operations, inspire and manage a dynamic team, and drive the financial success of our hotel. If you're a strategic thinker with a commitment to excellence and a knack for hospitality, we invite you to bring your leadership skills to our thriving establishment. Job Responsibilities: - Oversee daily operations of the hotel to ensure smooth and efficient functioning. - Develop and implement strategies to achieve financial targets and enhance profitability. - Lead and manage hotel staff, including recruitment, training, and performance evaluations. - Ensure compliance with health, safety, and legal regulations and standards. - Monitor guest feedback and reviews to maintain high levels of customer satisfaction. - Coordinate with department heads to ensure effective communication and collaboration. - Manage budgets, forecasts, and financial reports to optimize resource allocation. - Develop and maintain relationships with vendors, suppliers, and other business partners. - Implement and oversee quality assurance processes to uphold service standards. - Plan and manage hotel events, conferences, and special functions. - Drive marketing and sales strategies to increase occupancy and revenue. - Analyze market trends and competitor activities to identify business opportunities. - Ensure the property is well-maintained and address any maintenance issues promptly. - Oversee the development and implementation of hotel policies and procedures. - Foster a positive and productive work environment to enhance team morale and performance. Job Requirements - Minimum of 3 years of experience in hotel management or a similar leadership role - Strong understanding of hotel operations, including front desk, housekeeping, and maintenance - Proven leadership and team management skills - Excellent communication and interpersonal abilities - Strong financial acumen, including budgeting, forecasting, and financial analysis - Experience with hotel management software and systems - Ability to develop and implement strategic plans and initiatives - Strong customer service orientation and problem-solving skills - Knowledge of health, safety, and legal compliance regulations in the hospitality industry - Ability to work flexible hours, including nights, weekends, and holidays as needed - Demonstrated ability to meet or exceed performance goals and objectives - Strong organizational and multitasking skills - Ability to build and maintain relationships with guests, staff, and partners Benefits - Incentive Plan - Medical, Dental, and Vision Insurance Options - Company Paid Life Insurance - Company Paid Telemedicine - Supplemental Life Insurance - 401(k) with company match - Hotel Room Discounts - Earned Wage Access - Company Paid Employee Assistance Program - Perks through Benefit Hub - Generous Time Off Package The hotel is managed by General Hotels Corporation. General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within. General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.

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