Manager, Billing

Billing Manager

The Billing Manager is responsible for all aspects of the client billing process, including maintenance of systems/data, continuous process improvements, accuracy of revenue recognition, and development of billing team members.

Essential Job Responsibilities Include:

• Oversee semi-monthly billing process, ensuring client invoices are distributed accurately and timely and any reconciling items are researched and resolved.
• Serve as authoritative billing point of contact with PBM partners for complex billing matters, new regulatory requirements, and contractual terms related to revenue and client invoicing.
• Ensure appropriate revenue recognition for existing and new revenue streams, including monthly accruals and deferrals.
• Review monthly close tasks prepared by Billing Coordinators and Senior Billing Accountant and evaluate balance sheet and income statement accounts for proper monthly activity.
• Serve as liaison between the billing team and other departments, specifically: Account Management, Broker Relations, and Product/IT.
• Partner with leadership of other teams within Accounting (Accounts Receivable, Commissions, Financial Risk, etc.) to ensure seamless client-facing interactions.
• Supervise and develop a team of 8-10 employees, conducting frequent one-on-ones with direct reports, periodic skip-levels with indirect reports, and weekly team meetings.
• Conduct periodic review of all process documentation for proper preventive and detective controls and potential efficiencies, adapting to changing business dynamics as needed.
• Monitor ticketing system for clients and internal departments ensuring service level standards are met and spikes in ticket volume are properly distributed among team members.
• Administration and maintenance of all billing technology tools in collaboration with internal Product/IT teams.
• Design and review monthly audits of client fees, ensuring discrepancies are investigated for root cause analysis.
• Prepare documentation and assist with the annual external financial statement audit.
• Help maintain Confluence Accounting site accuracy.
• All other duties as assigned.

Required Skills / Experience:

• Bachelor's degree in Accounting or Finance required
• 5+ years' experience in a directly related accounting role
• Experience managing a team of 5+ employees
• Advanced Microsoft Excel skills
• Demonstrated experience with process documentation, including identifying and implementing process improvements
• Ability to manage multiple assignments simultaneously to meet deadlines
• Well-developed written and oral communications skills

Preferred Skills/Experience:

• CPA license a plus
• Pharmacy benefit industry experience preferred

Based on relevant market data and other factors, the anticipated hiring range for this role is $88,000 to $110,000 annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals. We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization. RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:

• Remote first work environment
• Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members
• Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)
• Additional buy-up options for Short- and Long-Term Disability and Life Insurance
• 401(k) with an employer match up to 3.5% available after 60 days
• Community Service Day to give back and support what you love in your community
• 10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like
• Reimbursements for high-speed internet, we'll send you a computer and monitors to help you do your best work
• Tuition Reimbursement for accredited degree programs
• Paid New Parent Leave that can be used for adoption or birth
• Pet insurance to protect your furbabies
• A robust mental health benefit and EAP service through Spring Health to support you when you need it most