Customer Relations Associate

Staff Support Associate I/UKHC

Job Title - Staff Support Associate I/UKHC

Department Name - Office of Patient Experience

Work Location - Lexington, KY

Grade Level - 05

Salary Range - $15.00-22.60/hour

Type of Position - Staff

Position Time Status - Full-Time

Required Education - HS

Required Related Experience - 2 yrs

Required License/Registration/Certification - None

Physical Requirements - This position requires regularly sitting at a computer workstation for extended periods of time; occasionally standing or walking with objects weighing up to 25 pounds; lifting, pushing, and/or pulling objects weighing up to or over 50 pounds; and performing tasks with repetitive motions. Also involves some exposure to risk of injury from moving, lifting, or positioning patients, equipment, or materials; and exposure to loud noises, temperature extremes, cuts/punctures, and combative/violent people.

Shift - Monday-Friday, 12:30-9p

Job Summary - The Staff Support Associate serves as a navigator at the UK Healthcare information desks; this position will assist with way-finding, patient throughput, maintaining a safe environment, and communication between staff and guests. Additional duties include clerical assignments related to customer relations.

Skills / Knowledge / Abilities - Excellent communication skills and knowledge of Microsoft Office Suite; the ability to work in fast-paced, high stress, team-centered environment, and an understanding of healthcare information systems.

Does this position have supervisory responsibilities? - No

Preferred Education/Experience - Customer service or healthcare support services experience preferred.

Deadline to Apply - 10/22/2026

Our University Community - We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.