Academic Success Advisor

Job Profile:
Academic Advisor 1

Job Family:
Academic Advising

Time Type:
Full time

Max Pay - Depends on experience:
$51,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:
Bachelor's degree; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Provides direct student-facing support to undergraduate students enrolled at the university. Utilizes a wide range of software, student development theory, and retention-focused strategies. Working under direct supervision to support students by performing specific, articulated goals and outcomes

Job Description:

The College of Liberal Arts & Sciences is seeking an enthusiastic Academic Success Advisor to join our team. The School of Life Sciences provides academic advising to campus immersion students seeking degrees in Biological Sciences and supporting concentrations. Under the supervision of the Assistant Director of Undergraduate Advising, the Academic Success Advisor is primarily responsible for developing relationships with our students to help them be successful in their academic goals and degree completion. The Academic Success Advisor supports their students through a range of in-person and virtual methods, including individual advising meetings (in-person, Zoom or phone), email, classroom instruction (if applicable), and other proactive outreach strategies utilizing technology tools to support student success.

This is an in-person position based on-campus in Tempe, Arizona.

Position Salary Range: $46,300 - $51,000: DOE

Essential Duties:

• Provide comprehensive one-on-one academic advising and student support to undergraduate students, promoting academic success, retention, and timely degree completion.
• Advise students on degree requirements, course planning, academic policies, career pathways, undergraduate research, internships, study abroad opportunities, and co-curricular experiences.
• Develop individualized academic plans and assist students in identifying educational and professional goals aligned with their interests and strengths.
• Monitor student academic progress using university systems (eAdvisor, Degree Audit, Major Maps, Advisor Portal, and related reporting tools) and implement proactive intervention strategies.
• Conduct student outreach through appointments, email campaigns, phone calls, virtual meetings, and other communication platforms to support persistence and engagement.
• Utilize Salesforce and other university technologies to document advising interactions, manage student caseloads, and track outcomes.
• Serve as a primary point of contact, connecting students with campus resources, including tutoring, counseling, accessibility services, financial aid, career services, and other student support programs.
• Collaborate with faculty, academic units, and campus partners to provide coordinated, holistic support that enhances student success.
• Assist with the development, implementation, and continuous improvement of academic advising initiatives, student success programs, and retention efforts.
• Support enrollment, orientation, registration, graduation, and other academic administrative processes.
• Resolve complex student concerns by evaluating options, identifying appropriate resources, and recommending effective solutions while exercising sound professional judgment.
• Perform other duties as assigned in support of the School of Life Sciences' academic advising and student success mission.

Desired Qualifications :

• Evidence of a master's degree in counseling, higher education, health sciences, communications, or a related field.
• Demonstrated experience applying a holistic approach to student development, success, and retention.
• Experience providing academic advising, admissions, student retention, or other student services in a higher education setting.
• Experience advising students in both in-person and virtual/remote environments.
• Experience using Salesforce or similar customer relationship management (CRM) systems to communicate with and support students.
• Proficiency with Google Workspace applications, including Drive, Docs, Sheets, Forms, Calendar, and Gmail.
• Demonstrated ability to communicate effectively with students from a variety of backgrounds.
• Experience collaborating with faculty, staff, and campus partners to promote student success.
• Strong organizational, time management, and problem-solving skills with the ability to manage a high-volume student caseload.
• Commitment to fostering a student-centered environment that supports academic achievement and persistence.

Working Environment :

Activities are performed in an environmentally controlled office setting, subject to extended periods of sitting, keyboarding, and using a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Frequent bending, reaching, lifting, pushing, and pulling up to 25 pounds. Regular use of standard office equipment.

Department Statement:

The School of Life Sciences (SOLS) has provided a vital hub for creative excellence at Arizona State University, with more than 670 faculty, graduate students, postdoctoral fellows and staff, and research that ranges from studies on biodiesel and biohydrogen to vaccine development and the conservation of whales. As ASU's first academic unit to fully reflect President Michael Crow's integrated, interdisciplinary vision for the New American University, the School of Life Sciences offers active and evolving platforms for collaborative, cutting-edge research and faculty whose discovery is freed from traditional institutional boundaries.

Driving Requirement:
Driving is not required for this position.

Location:
Campus: Tempe

Funding:
No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

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Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.