Customer Manager Associate

Customer Manager Associate

Company: ACO-US

Location: COLUMBIA, MARYLAND, 21045

Pay Rate: $16.00

Function: Merchandising

Employment Duration: Full-time

Benefits: Medical, dental and vision insurance; Company-paid life insurance, short-term and long-term disability; 401k program; Generous Paid Time Off (PTO) program

Description and Requirements

The Associate Customer Manager covers a designated territory and the surrounding area within a market. This role reports to the Retail Sales Manager or Senior Customer Manager and focuses on developing relationships with store managers and personnel to achieve short- and long-term performance objectives. The ACM executes wall-to-wall sales coverage, including new item speed-to-shelf, schematic compliance, item and pricing surveys, promotion selling, and product merchandising, resulting in incremental sales volume.

What Will You Do?

• Sell promotional programs for displays at independent natural retailers purchasing from distributors, such as UNFI and/or Kehe.
• Sell incremental quantities for display and TPR based on OI programs through distributors.
• Develop and maintain strong relationships with store managers and buyers through communication and follow-through.
• Obtain the distribution and placement of the client's new items at independent retailers via distributors.
• Identify and correct voids in product placement or availability.
• Merchandise manufacturer products to achieve optimal shelf placement.
• Attend retailer resets when requested.
• Complete audits and pricing surveys in stores as assigned.
• Report competitive and market activity to management.
• Utilize supplied technology to track results and report metrics.
• Set and review performance objectives with the Sales Manager.

Experience and Qualifications

Bachelor of Arts degree or equivalent work experience. Sales experience, preferably in the natural products industry. Strong interpersonal, organizational, and sales skills. Ability to work effectively with team members, peers, management, and external customer contacts. Home space to store samples securely and accessibly. Basic proficiency in Microsoft Office (Outlook, Excel) and managing email/calendar. Valid driver's license and current auto insurance; able to drive for extended periods.

Work Environment and Physical Requirements

Physically able to perform job functions, including crawling, climbing, standing (up to 33%), frequent pulling, bending, kneeling, pushing, and walking (33–66%). Continuous use of hands and legs for repetitive motion. Ability to lift up to 10 lbs. (sedentary), 11–25 lbs. (light), and over 25 lbs. (medium, up to 75% of the time).

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