Service Now ITOM/CMDB Consultant

Responsibilities Build/manage Service Mapping to make all ServiceNow applications service-aware using the CSDM framework. Map complex relationships between services, applications, and underlying infrastructure components. Integrate ServiceNow with third-party tools and data sources using APIs, web services, and OOB connectors as part of ITOM. Create and maintain custom discovery patterns to identify different types of IT assets. Diagnose and resolve issues related to discovery process, data mapping, Service Mapping, and CMDB accuracy. Maintain the accuracy and integrity of the CMDB, including working with class owners to certify data and maps. Assess and update CSDM Application Services, Business Services, Technical Services, and their corresponding mappings and integrations. Create and maintain relationships between CIs in the CMDB, including dependencies, containment, and service relationships based on the CSDM. Maintain a detailed CMDB data model. Keywords : ITOM, CSDM, CMDB, Service Maps. Any previous CMDB knowledge in a healthcare environment is a plus. #J-18808-Ljbffr