Gift Shop Clerk and Tour Guide

Tour Guide

Schedules and conducts visitor tours of Boys Town, the Hall of History, or the Father Flanagan House. Works in the gift shop and assists with online orders. Schedule: 8:00 AM- 4:30 PM M-F. Availability to work weekends for tours.

Major Responsibilities & Duties:

Schedules and conducts tours for visitors, works in the gift shop, and assists with online orders.

• Conducts tours, communicates Boys Town history and points of interest and answers questions related to the tour and Boys Town.
• Coordinates schedule with other tours to ensure that tour paths do not intersect and keeps tours on schedule.
• Provides campus maps to visitors and directs them to various points of interest.
• Opens gift shop, stocks and sells merchandise, greets visitors, monitors the shop during business hours, inventories merchandise, arranges displays, and interacts with customers. Handles cash transactions and performs light cleaning functions.
• Serves as reference source for visitors and callers, reviews and responds to telephone messages, and redirects telephone calls to appropriate departments within Boys Town.
• Assists with packaging and shipping of online orders.
• Maintains and provides proper security for the Hall of History and Father Flanagan House.

Knowledge, Skills, and Abilities:

• Extensive knowledge Boys Town history (with provided training).
• Ability to speak comfortably in front of large groups of strangers in an articulate, professional manner.
• High level of customer service and interpersonal skills.
• Ability to work independently, multi-task, and be flexible with scheduling.
• Ability to run and balance a cash register.
• Ability to participate in inventory management.
• Ability to maintain confidentiality of information (youth or donor).
• Basic computer skills in Microsoft Word and Excel.

Required Qualifications:

• Ability to work weekend days on a rotating schedule required.

Preferred Qualifications:

• High school diploma or equivalent is preferred.
• Experience to include customer service, retail, or tourism preferred.

Physical Requirements, Equipment Usage, Work Environment:

• Position requires moderate physical activity. Handling of average weight objects up to 20 pounds, or standing and/or walking for extended periods of time, going up and down stairs, and sometimes at a keyboard, cash register, workstation, or desk. Work is typically similar to a normal office administrative, gift shop, or campus environment involving minimal exposure to physical risks. Occasionally may be exposed to weather conditions including heat, cold, and inclement weather.

Care and respect for others is more than a commitment at Boys Town it is the foundation of who we are and what we do.

At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation, and delivers better business results.

Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.

Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition reimbursement, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at View phone number on click.appcast.io.