MFG Customer Service Rep

Job Description

Job Description

Job Summary

We are seeking a MFG Customer Service Rep for a direct hire opportunity in San Fernando, CA. This role is ideal for a customer-focused professional with experience supporting clients, orders, and internal teams within a manufacturing or supply chain environment.

The MFG Customer Service Rep will serve as a key point of contact for customers while coordinating closely with sales, production, shipping and receiving, and quality control teams. This position is well suited for someone who enjoys building strong client relationships, solving problems, and helping ensure orders and service expectations are handled accurately and professionally.

This opportunity offers a supportive, team-oriented workplace with strong leadership, excellent benefits, growth potential, and a collaborative culture where reliability, communication, and high-quality service are valued.

Key Responsibilities

- Serve as a primary customer contact for order updates, service requests, product information, and general account support.
- Coordinate with sales, production, shipping and receiving, and quality control teams to support accurate order processing and timely communication.
- Monitor customer orders, follow up on status updates, and help resolve issues related to delivery, documentation, or service expectations.
- Maintain accurate customer records, order details, communications, and internal documentation.
- Support sales and operations teams with customer service follow-through, order coordination, and cross-functional communication.
- Help identify service concerns, communicate solutions, and contribute to a positive customer experience.

Compensation and Benefits

- Salary Range: $50,000 to $60,000 per year.
- Direct hire opportunity.
- Excellent benefits.
- Growth opportunity.
- Supportive leadership and team-oriented workplace.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.