Director, Employee Engagement

Job Summary

This job leads the Employee Relations function, guiding policy development and ensuring compliance with employment laws. It fosters a positive workplace culture and addresses complex employee issues. The role strategically partners with senior leadership to enhance employee engagement and satisfaction.

Job Description

Responsibilities

• Overseeing the update and refinement of Human Resources policies in accordance with evolving legislation and internal changes
• Leading the oversight of internal investigations into discrimination, harassment, and employee disputes, ensuring fair resolution
• Directing the development and implementation of Employee Relations strategies, policies, and programs to support organizational objectives
• Designing training and communication materials to educate staff on workplace expectations and the grievance process
• Championing a respectful work environment by modeling desired behaviors and consistently applying HR policies
• Managing compliance with employment laws, including FMLA, ADA, FLSA, and Title VII, through thorough investigations and resolutions
• Facilitating sensitive counseling sessions on EEO, ADA, performance issues, and terminations, providing expert guidance
• Conducting employee engagement initiatives, such as focus groups and surveys, to gather feedback and drive satisfaction
• Collaborating with senior leadership to develop and implement action plans based on employee feedback, enhancing workplace relations
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

Legal Compliance; Employee Relations; Internal Investigations; Executive Relationship Management; Employee Engagement; Policy Compliance; Conflict Resolution Strategy

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.