Campus Store Manager

Job Description

Job Description

SUMMARY 

The Campus Store Manager independently oversees daily operations, merchandise buying, and retail strategy for the Campus Store, including staffing, merchandising, inventory management, book procurement, vendor relationships, and omnichannel retail. We are looking for an entrepreneurial, detail-oriented retail professional with strong business judgment, a creative eye for merchandising, and a proactive approach to driving sales, improving operational efficiency, and delivering an engaging customer experience. This individual takes ownership of store performance, supports the community, and takes on additional responsibilities as needed. 

This is a full-time, 12-month, exempt-level position requiring some evening and weekend availability, particularly around school events.

Duties and Responsibilities:

Merchandise Buying & Book Procurement

• Oversee day-to-day operations of the Campus Store, including opening and closing procedures, scheduling, daily sales activity, and customer service.
• Hire, train, schedule, and supervise store employees and volunteers, building a customer-focused team.
• Maintain store presentation, visual merchandising standards, and operational procedures.
• Manage the Athletic Booster Concessions Program in partnership with Athletics and Parents’ Association Chairs, overseeing purchasing and operational coordination.

Merchandise Buying & Book Procurement

• Oversee merchandise selection, sourcing, purchasing, pricing, and replenishment while managing vendor relationships and aligning product assortment with customer demand and revenue goals.
• Establish and maintain vendor relationships, negotiate pricing and purchasing terms, and resolve supplier and order issues.
• Identify new merchandise categories, products, and purchasing opportunities to strengthen the store’s offerings and financial performance.
• Coordinate book procurement with academic departments and the book vendor, including book lists, supplier selection, and ordering, and serve as the liaison between the vendor and families to address customer service issues.

Inventory & Financial Management

• Manage inventory levels, stock replenishment, purchase orders, and inventory accuracy across all sales channels.
• Analyze sales performance, inventory turnover, merchandise margins, and purchasing trends to inform business decisions.
• Assist with budget development, monitor revenue and expenses, and prepare financial and operational reports.

Omnichannel Retail & Marketing 

• Oversee in-store and online retail operations, ensuring consistent product availability, pricing, branding, and customer service.
• Manage online merchandise listings, inventory synchronization, order processing, and fulfillment.
• Develop visual merchandising displays, seasonal promotions, and marketing initiatives that increase customer engagement and sales.
• Collaborate with school departments and families on branded merchandise, special orders, and event-related retail opportunities.
• Build positive relationships with students, faculty, staff, families, alumni, and vendors.

A SUCCESSFUL CANDIDATE HAS...

• 3+ years of retail management experience required; merchandising, buying, and vendor management experience strongly preferred.
• Bachelor’s degree preferred but not required.
• Understanding of retail pricing, budgeting, sales analysis, and inventory management.
• Demonstrated ability to work independently, exercise sound business judgment, and manage competing priorities.
• Proven leadership and team development skills with a strong commitment to customer service.
• Strong organizational, analytical, and problem-solving skills, with the ability to balance financial oversight, vendor management, and daily operations.
• Proficiency in Microsoft Office, point-of-sale systems, and retail management software.
• Strong interpersonal and communication skills with the ability to build positive relationships across the community.
• Availability to work some evenings and weekends, particularly around school events.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

• Works primarily inside the Campus Store, a retail environment with regular foot traffic and background music. The pace varies throughout the year, picking up significantly during back-to-school, Homecoming, and other high-traffic school events
• Ability to stand, walk, and move around the store for up to 100% of the workday
• Ability to push, pull, and lift up to 25 lbs.
• Ability to climb step stools and ladders to reach and restock merchandise
• Regularly uses close and distance vision, including working at a computer screen and point-of-sale system for extended periods of time
• Ability to speak clearly and audibly to assist customers and lead a team throughout the day
• May require some evening and weekend availability for school events
• Ability to maintain appropriate professional boundaries with students, fellow employees, and all community members