Service Desk Technician II

Razor Technology

Support Technician II

The Support Technician II is responsible for providing advanced technical support across a wide range of systems, endpoints, and business applications. This role primarily handles escalated issues from Level 1 technicians, while also supporting incoming requests as needed to help maintain service levels. The technician is expected to troubleshoot complex issues, contribute to problem resolution, and support day-to-day service desk operations. This position also plays a key role in improving documentation, supporting deployments, and contributing to overall service quality.

Required Skills

2–4 years of experience in a Service Desk or Systems Administrator role
Strong troubleshooting skills across Windows environments, endpoints, and common business applications
Working knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, and TCP/IP
Experience supporting user onboarding and offboarding, permissions, and access management
Experience with endpoint configuration and support
Ability to diagnose and resolve escalated issues across hardware, software, and connectivity
Strong documentation skills with clear, client-friendly notes
Strong problem-solving and analytical thinking
Strong communication and customer service skills

Other Requirements

Ability to explain technical issues in plain language
Willingness to assist Level 1 technicians and share knowledge
Comfortable working in a fast-paced environment with changing priorities
Strong time management and ability to handle multiple tickets
Team-oriented mindset, collaborates well across teams
Physical ability to lift and move equipment up to 30 pounds

Job Responsibilities

Handle Tier 2 escalations, owning issues through to resolution
Support incoming Level 1 requests when needed to maintain service levels
Troubleshoot issues across workstations, servers, applications, and networks
Perform user account setup, access changes, and system configuration
Maintain accurate, client-ready ticket documentation
Assist with device provisioning, deployments, and upgrades
Contribute to internal documentation and knowledge base articles
Collaborate with other teams on complex issues or projects
Identify recurring issues and recommend improvements
Follow service desk processes and SLA expectations

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Service Desk Technician II in Conshohocken, PA vacancy

Student IT Help Desk Technician II
...institution in Delaware County is seeking a graduate student to fill the role of Information Technology Technician II. Responsibilities include delivering first-level help desk support and assisting students, faculty, and staff with technology issues. Candidates must possess...
Suggested
Summer work
VILLANOVA UNIVERSITY
Villanova, PA
6 days ago
Business Systems Analyst (Level II)
...Business Systems Analyst (Level II) Lima Consulting Group is looking for an exceptional, highly motivated Business Systems Analyst... ...and São Paulo, Brazil, LCG combines the personal touch of local services with world-class expertise. Digital marketers work with LCG...
Suggested
Work at office
Local area
Immediate start
Remote work
2 days per week
3 days per week
Talent Leverage
Philadelphia, PA
2 days ago
IT Deskside Support Technician II
...Overview: Job Title: IT Deskside Support Technician II Work Location: Malvern/Berwyn area of Philadelphia Job Type: 6-9 Months... ...user technologies, either via telephone (remote) or on-site (desk side), and have exceptional written and verbal communication...
Suggested
Work experience placement
Remote work
Stellar IT Group
Malvern, PA
4 days ago
Project Management Analyst II - Information Services
...largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive... ...is seeking a dynamic and talented Project Management Analyst II. The Project Management Analyst II participates as part of the...
Suggested
Work at office
Local area
Night shift
Weekend work
Universal Hospital Services Inc.
King of Prussia, PA
5 days ago
Dermatopathology Technical Lab Assistant II
...Dermatopathology Technical Lab Assistant II Penn Medicine is dedicated to our tripartite mission of providing the highest level... ...special handling, provides guidance on requesting consultation services and coordinates a wide range of customer service solutions to providers...
Suggested
Full time
All shifts
Monday to Friday
Weekend work
Pennsylvania Medicine
Philadelphia, PA
2 days ago
Data Analyst II
...Description Envestnet is seeking a Data Analyst II to join our Product department. This is a hybrid role, with in-office work... ..., and asset management solutions – backed by industry-leading service and support. Since 1999, Envestnet has served the wealth management...
Work at office
Envestnet
Berwyn, PA
1 day ago
Senior Building Code Inspector II | Hybrid Field Specialist
...ARRO Consulting, Inc. is hiring a Building Code Official II in King of Prussia, PA. This experienced-level role conducts building code inspections and ensures compliance with regulations for both residential and commercial projects. The ideal candidate holds ICC and/or...
ARRO Consulting, Inc.
King of Prussia, PA
5 days ago
Support Engineer II
...Support Engineer II Frontline Education is a pioneer of school administration software purpose-built for K-12 districts. We provide... ...work for clients such as submission handlers, web services, FTP server custom importing and reporting, and SSO configurations...
ORS Partners
Malvern, PA
5 days ago
IT Support Engineer II
...IT Support Engineer II Mullen Coughlin is a highly successful, fast growing multi-country niche law firm focused exclusively... ...role responsible for ensuring the smooth delivery of technology services to internal customers, with a primary focus on advanced end-user...
Full time
For contractors
Work at office
Local area
Home office
Relocation package
Shift work
Mullen Coughlin LLC
Devon, PA
5 days ago
Legal Specialist II
...general direction of the General Counsel, or other managing attorney within the Legal Department, the Legal Specialist II performs a variety of legal services and project management services on corporate, contract, commercial, litigation and intellectual matters that are...
Contract work
Local area
World Courier
Conshohocken, PA
4 days ago
Client Tech Support - Sr Associate II
...Client Tech Support - Sr Associate II Calling all innovators – find your future at Fiserv. We're Fiserv, a global leader in... ...Capture and document customer requests for new features and services and collaborate with internal partners to support implementation...
Temporary work
H1b
Work at office
Monday to Friday
Shift work
BentoBox
King of Prussia, PA
2 days ago
Systems Analyst II
...Systems Analyst II This Systems Analyst I expects to be more senior and have 4-5+ years experience as systems admin, help desk/application support, monitoring, performance reporting, and issue resolution/management. Expected skills include: Previous Application Monitoring...
Damco
Philadelphia, PA
2 days ago
Helpdesk Analyst II
...Provide routine preventative maintenance tasks as defined by service level agreements. Assist with client onboarding projects and... ...Previous MSP experience ~3-5 years of experience in a previous help desk environment ~ Experience with Microsoft 365, Windows...
Work experience placement
CBIZ
Philadelphia, PA
3 days ago
Project Controls Specialist II
...management information systems. The Project Controls Specialist II reports on cost controls and schedules for projects involving cost... ...(e.g., providing program management/construction management services), or as part of design-build contractor (or equivalent design and...
Full time
Part time
For contractors
Work at office
Local area
Immediate start
HNTB
King of Prussia, PA
1 day ago
Technical Analyst II
$86k - $130k
...resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance...
Work experience placement
Local area
Indeed
Philadelphia, PA
2 days ago
Senior Systems Administrator II
...Senior Systems Administrator II Employment Type: Full Time, Senior-level CGS is seeking a Senior Systems Administrator to join... ...Specialist Certificate Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy...
Full time
Contract work
For contractors
Work at office
Remote work
Flexible hours
Contact Government Services LLC
Philadelphia, PA
2 days ago
Field Support Representative I, II, III
$18 per hour
...Field Support Representative I, II, III Job Locations US-PA-Fort Washington Requisition ID 2026-21208 #... ...Openings 1 Category (Portal Searching) Customer Service/Support Position Type (Portal Searching) Regular Full...
Full time
Temporary work
Work at office
Local area
Night shift
Canon U.S.A., Inc.
Fort Washington, PA
2 days ago
Information Technology Technician II
Information Technology Technician II Position Information: Posting Number: 20255561V, Position... ...Description Summary Deliver first-level help desk support for all UTS-supported systems.... ...communication skills. Strong customer service experience. Additional Information This...
Summer work
VILLANOVA UNIVERSITY
Villanova, PA
6 days ago
IT SysAdmin
...ROLE: Systems Administrator II REQUIRED: Active, final Secret clearance... ...administration, to include e xperience with help desk related support (e.g. troubleshooting... ...delivers Information Technology (IT) engineering services and solutions and non-IT subject matter...
For contractors
For subcontractor
Work at office
Worldwide
Relocation package
Constellation West
Philadelphia, PA
3 days ago
IT SysAdmin
...Systems Administrator II/III Location: Philadelphia, PA Job Type: Long-Term Contract Work Setting: Onsite Position... ...virtualization platforms, Windows and Linux servers, Active Directory, Azure services, storage systems, backups, middleware, and third-party...
Long term contract
Navitas Healthcare LLC
Philadelphia, PA
1 day ago
CyberSecurity/SysAdmin
...****** Duties & Responsibilities: Systems Administrator II (SA2) will perform the evaluation of system administrator, security... ...in systems administration, to include experience with help desk related support, for example troubleshooting stand-alone laptops,...
Full time
For contractors
Work at office
Local area
Relocation
Armada
Philadelphia, PA
4 days ago
Project Controls Specialist II
...management information systems. The Project Controls Specialist II reports on cost controls and schedules for projects involving cost... ...(e.g., providing program management/construction management services), or as part of design-build contractor (or equivalent design and...
Full time
Part time
For contractors
Work at office
Local area
Immediate start
HNTB
King of Prussia, PA
2 days ago
Product Technical Support Analyst II
...banking background and understand how banks serve their customers. This includes understanding how a bank thinks about the products and services offered, to how the bank manages operations and delivers a unique customer experience across the customer's life cycle. About...
Work at office
Flexible hours
Night shift
Fidelity National Information Services Inc
Philadelphia, PA
12 days ago
Scientist II, Clinical Technician
...Scientist II, Clinical Technician Franklin Biolabs emerges from the esteemed legacy of Dr. Jim Wilson's laboratory, a beacon of innovation... ...Organization (CRO), Franklin Biolabs offers a comprehensive suite of services spanning from discovery through clinical manufacturing. Our...
Full time
Contract work
Temporary work
Flexible hours
Night shift
Weekend work
Afternoon shift
Franklin Biolabs
King of Prussia, PA
2 days ago
Field Service Technician II
$21.5 - $30.75 per hour
...Field Service Technician II Location US-PA-Horsham Company Canon U.S.A., Inc. Requisition ID 34228 Category Field Service Position Type Full-Time Workstyle Full-Time On Site About the Role Spotting a solution and fixing a problem is a tremendous technical skillset....
Hourly pay
Full time
For contractors
For subcontractor
Casual work
Work at office
Local area
Shift work
Canon U.S.A., Inc.
Horsham, PA
1 day ago
Support Engineer II: Data Integrations & Custom Reports
...A dynamic role at a leading tech company, the Support Engineer II will provide critical technical support, handle complex data integrations, and ensure client satisfaction. Ideal candidates possess strong analytical skills, proficiency in SQL, and a collaborative spirit...
ORS Partners
Malvern, PA
5 days ago
Service Maintenance Technician II
$21 - $23 per hour
...sustain strong communities where all people can thrive. Position Description Under the direction of the Service Maintenance Manager, the Service Technician II is responsible for promptly responding to all service requests, apartment turnover preparation and the...
Work at office
Weekend work
The Community Builders, Inc.
Philadelphia, PA
3 days ago
Outside Sales Rep II
...Description Job Description Job Title Outside Sales Rep II (Full Time) About Porcelanosa Porcelanosa is firmly... ...business opportunities, and representing the company’s products and services directly to customers in the field. If you’re detail-oriented, organized...
Base plus commission
Full time
Temporary work
Local area
Remote work
Long distance
Flexible hours
Shift work
Porcelanosa USA
King of Prussia, PA
more than 2 months ago
Inspection Support Rep II
...requests for information or to research information to be maintained in HSB systems. Calls internal and external customers to create service orders using the Worksource processes and updates information in the Work Management system, Location Processing System, and/or...
Work at office
Munich Re
Wayne, PA
1 day ago
Help Desk IT Technician I - Graduate Student (20 hrs/wk)
$13 per hour
...educational institution located in Delaware County is seeking an IT Technician I for help-desk support. This role is open to graduate students offering 2... ...candidates will possess strong communication and customer service skills. Training will be provided, and positions are...
Hourly pay
Summer work
Villanova University
Villanova, PA
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Desk Technician II. Be the first to apply!