Assistant Guest Services Manager

Assistant Guest Services ManagerThe Assistant Guest Services Manager plays a key leadership role in leading the Guest Services team and ensuring a seamless, elevated guest experience from arrival through departure. This position oversees the daily operations of the Grangers (Valet & Bell) and Farm Hosts, driving consistency, accountability, and execution across all front-of-house touchpoints.This role is responsible for directing the day-to-day flow of the operation, ensuring strong coordination between teams, and maintaining a high standard of service at all times. Success in this position requires strong leadership presence, sound judgment, and the ability to make real-time decisions in a fast-paced environment.Core ResponsibilitiesLead, mentor, and inspire the Granger (Valet & Bell) and Farm Host teams, ensuring alignment with Auberge service standardsSet clear direction during shifts, ensuring priorities are understood and executed consistentlyEstablish expectations for performance, accountability, and daily execution across all front-of-house rolesSpend the majority of your day on the floor in the operation, ensuring all services are executed accordingly.Train, coach, and support team members to reinforce service excellenceMonitor staffing levels and service coverage across guest touchpoints, adjusting as neededLead by example in professionalism, guest engagement, and attention to detailEnsure seamless and welcoming arrival and departure experiences for all guests by being present on the floor, at the Front Desk or Valet, for the majority of the shiftCreate personalized guest interactions through recognition and engagementOversee execution of guest requests, amenities, and special arrangements in coordination with relevant departmentsHandle escalated guest concerns with professionalism, ensuring thoughtful, personalized resolution and follow-up within the day, ensuring guests feel their feedback is valued and the situation has been resolvedOversee daily front-of-house operations, ensuring effective coordination between Guest Services and supporting departmentsMaintain a visible presence during the majority of your shiftEnsure valet areas and guest-facing spaces are organized, clean, and guest-readyOversee key control and vehicle handling procedures with accuracy and accountabilitySupport scheduling, payroll review, and administrative responsibilitiesMake real-time decisions to prioritize operational needs, staffing, and guest experienceDrive improvements in guest satisfaction, operational efficiency, and team engagement through heartfelt, personalized serviceIdentify operational gaps and implement solutions to improve service consistency and flowUphold all Auberge Collection service standardsSupport departmental goals related to service quality, team development, and financial performanceEnsure consistent execution of arrival and departure experiencesMaintain clear communication with team members, leadership, and cross-functional departmentsCollaborate with Housekeeping, Engineering, Food & Beverage, and Itinerary Design to ensure seamless guest experiencesUtilize systems such as Opera, Alice, and Canary to support communication and operational alignmentPay Rate: $62,400/yearQualificationsMinimum 1–2 years of leadership experience in Guest Services or Front Office within a luxury hotel or resortStrong leadership presence with the ability to motivate, coach, and develop team membersExperience overseeing front-of-house operations, including valet/bell or similar guest-facing teamsAbility to manage multiple priorities in a fast-paced, high-volume environmentStrong problem-solving skills with the ability to make sound decisions under pressureExcellent communication and interpersonal skills across all levels of the organizationComfortable navigating systems such as Opera, Alice, and CanaryStrong organizational skills and attention to detailValid driver's license required