Commercial Roofing | Service & Estimator Manager

Myriad Roofing & Waterproofing, an established Dallas-based commercial roofing contractor, is seeking an experienced, results-driven Commercial Roofing Operations Manager to lead and coordinate our commercial roofing production and service operations. We are looking for a proven leader who understands the commercial roofing industry, thrives in a fast-paced environment, takes ownership of results, and has the experience to manage multiple projects, field crews, customer relationships, estimating and operational priorities. If you are an experienced commercial roofing professional looking for an opportunity to make an impact and grow with a company committed to excellence, we want to hear from you!

POSITION OVERVIEW

The Commercial Roofing Operations / Estimating Manager is responsible for overseeing the daily execution, coordination, and performance of commercial roofing production, service, estimating and inspection activities. This position plays a critical role in ensuring projects are properly scheduled, adequately staffed, accurately estimated, completed on time, and delivered within established budgets and company profitability standards. The ideal candidate must possess strong commercial roofing technical knowledge, proven leadership experience, estimating capabilities, and the ability to effectively communicate with customers, project managers, field personnel, subcontractors, vendors, and executive management.

KEY RESPONSIBILITIES

Production & Project Operations Oversee daily commercial roofing production operations, ensuring efficient scheduling, resource allocation, and project execution. Coordinate project managers, superintendents, subcontractors, and roofing crews. Manage labor scheduling, material procurement, equipment needs, and timely deliveries. Monitor project schedules, budgets, production performance, and job profitability. Identify operational challenges and implement timely solutions to minimize delays and unnecessary costs. Ensure projects are executed according to approved scopes, specifications, quality standards, and safety requirements. Service Department Coordination Oversee and coordinate commercial roofing service operations, including leak investigations, emergency repairs, maintenance, and warranty-related service calls. Prioritize service requests and schedule technicians and crews efficiently. Ensure service crews receive accurate work orders, necessary materials, and clear instructions. Monitor service progress and communicate scheduling changes, delays, and completion status. Ensure service reports, photographs, and documentation are accurate, complete, and submitted promptly to management and customers. Maintain a high standard of responsiveness, professionalism, and customer satisfaction. Roof Inspections & Reporting Perform and coordinate commercial roof inspections and condition assessments. Identify roof deficiencies, active leaks, deterioration, damage, and preventative maintenance needs. Ensure inspections include detailed photographs, measurements, findings, and appropriate recommendations. Review inspection reports for accuracy, completeness, and timely delivery. Coordinate follow-up estimates, repair recommendations, and customer communication. Review and approve labor and material estimates, scopes of work, and customer proposals. Develop accurate and timely estimates. Obtain and evaluate subcontractor and vendor pricing. Verify material quantities, labor requirements, equipment costs, and project specifications. Ensure estimates meet established company pricing guidelines and target gross margins. Monitor project costs and identify opportunities to improve operational efficiency and profitability. Change Order Management Identify unforeseen conditions, scope changes, and additional work requirements. Coordinate preparation and pricing of change orders. Ensure customer authorization is obtained before proceeding with additional billable work, in accordance with company policy. Maintain accurate documentation of changes and associated costs. Administrative & Operational Accountability Maintain accurate project records, CRM updates, estimates, purchase orders, work orders, service tickets, invoices, and closeout documentation. Ensure timely submission of production reports, service reports, and inspection documentation. Provide regular operational updates to executive management. Hold field teams accountable for quality workmanship, productivity, safety, and established company procedures.

REQUIRED QUALIFICATIONS

Minimum 8 years of commercial roofing industry experience , with demonstrated leadership and operational management experience preferred. Strong background in commercial roofing production, service operations, estimating, and project management. Experience supervising multiple project managers, superintendents, and field crews. Proven ability to prepare and evaluate accurate commercial roofing estimates. Extensive knowledge of TPO, PVC, EPDM, Modified Bitumen, Built-Up Roofing (BUR), and commercial metal roofing systems. Ability to read and interpret commercial roofing drawings, specifications, and construction documents. Strong understanding of project budgeting, cost controls, gross margins, and change order management. Excellent leadership, communication, organizational, and problem-solving skills. Ability to manage multiple projects and priorities simultaneously. Proficiency in Microsoft Office and familiarity with CRM, estimating, and scheduling software. Valid driver's license and acceptable driving record. Must currently reside in the Dallas-Fort Worth metropolitan area.

PHYSICAL & FIELD REQUIREMENTS

This position requires a combination of office,home and field responsibilities, including visits to active commercial roofing projects and service locations. Candidates must be able to safely access commercial roof areas when appropriate, navigate ladders and stairs, work around active construction environments, and perform duties in varying outdoor weather conditions.

WHAT SUCCESS LOOKS LIKE

The successful candidate will demonstrate: Efficient, well-organized production and service operations. Projects completed on schedule, within budget, and to company quality standards. Accurate estimating and consistent protection of company gross margins. Timely roof inspections, service reports, estimates and project documentation. Strong crew productivity, accountability, and safety compliance. Excellent customer communication and satisfaction. Proactive problem-solving and effective coordination between departments. A commitment to operational excellence, integrity, and continuous improvement.

WHY JOIN MYRIAD?

At Myriad Roofing & Waterproofing, we believe successful projects begin with strong leadership, accountability, and teamwork. We offer an opportunity to join an established commercial roofing company, contribute to its continued growth, and play a meaningful role in shaping the performance and success of our production and service operations. Myriad Roofing & Waterproofing is an equal opportunity employer #J-18808-Ljbffr Myriad Roofing & Waterproofing