HR Assistant

Human Resources Assistant I

Are you looking for a part-time opportunity where you can make a positive first impression and support a busy, collaborative team? Do you enjoy working with people, providing excellent customer service, and handling a variety of administrative tasks? If so, consider joining the City of Olathe's Human Resources team.

In this role, you will serve as a key point of contact for visitors and callers by greeting guests, answering and routing phone calls, and providing administrative support for a fast-paced HR team. We are looking for someone who enjoys customer interaction, values teamwork, and is interested in contributing to a team focused on continuous improvement, excellent service, and collaboration.

This is a part-time position scheduled for 29 hours per week. The desired availability is Monday through Friday from 11:00 a.m. to 5:00 p.m. The availability to work hours Monday through Friday from 8 a.m. to 5 p.m. is preferred.

At the City of Olathe, we are committed to learning and growth. This position offers the opportunity to build new skills, take on a variety of responsibilities, and contribute in meaningful ways each day. If you are someone who enjoys work that is dynamic, people-focused, and never quite the same from one day to the next, we encourage you to apply. The expected starting pay for this role is $18.62 to $22.00 per hour and will be based on candidate qualifications.

The Human Resources Assistant I performs a variety of customer service and administrative duties with a significant focus on work supporting the Human Resources (HR) function. A significant portion of their time is spent on responding to internal and external customer service requests through email, phone, and walk-ins. They utilize strong customer service and problem-solving skills to provide assistance to employees and the public. This position is part of a three level career progression of HR Assistant I, II, and III.

Key Responsibilities

• Provides customer service to job applicants, employees, and members of other work teams; responds to basic or routine employee/public questions and requests for info including employment verifications and coordinates response with other HR employees when needed; answers phones, directs calls, and handles in person inquiries; provides general office support to a variety of individuals, mainly the Exceptional Services focus area; creates and maintains a variety of files and records, including electronic records; orders supplies, business cards, and various other resources, maintaining inventory and tracking as needed; sorts and distributes mail, faxes, copies, and scanning being mindful of confidentiality and ensuring items are directed to the correct individual or team; creates documents and forms using a variety of software tools; enters data into systems and pulls routine reports and data to support the work of other team members; supports the new hire process in the completion of a variety of employment records such as the form I-9 and creating ID badges with the correct location access assignments; provides basic support for copiers and other office equipment and coordinates requests for more advanced service from a vendor.
• Provides support for a variety of meetings, events, and training; orders food and other resources for events or training; researches available locations for activities and secures reservations; assists with room set-up including basic technology set-up and troubleshooting; creates and shares calendar invitations for the purposes of tracking headcount/enrollments and to communicate the scheduling of the activity.
• Completes special projects and cross trains with other members of the team to provide back-up support where needed; tracks various records and activities and may be responsible for recurring tasks or projects such as coordinating monthly service awards, payment of routine invoices, entering safety incidents into tracking tools, scheduling job interviews, or other assignments supporting a specialized area.

Qualifications

Experience: One year of increasingly complex customer service and administrative experience is required along with excellent computer skills including proficiency with Microsoft Office basic functions and troubleshooting for copiers/printers. The successful candidate will also need strong customer service, time management, and organization skills as well as the ability to research and find solutions for common customer service calls and requests for support.

Education: A high school diploma or equivalent is required.

Licenses & Certifications: None required.

Language: Proficiency with verbal and written English language required. Additional proficiency with Spanish and American Sign Language preferred.

Environmental or Physical Demands: Work is sedentary in nature and requires work in an office setting with the ability to rotate between standing and sitting. Some light lifting and physical mobility is required. The work requires manual dexterity and fine motor skills for typing, phones, and other tasks. A significant amount of time is spent on a computer looking at computer screens.