Lumber / Building Materials Customer Service Representative

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources

Kellogg is looking for an enthusiastic customer service representative to join our team!

Position Title: Inside Customer Service

Employee Classification: Hourly/Salary based on Experience

Supervised By: Store Management

Primary Responsibility: 

Provides outstanding customer service.  Maintain Inventory. Point of Sale. 

Job Duties/Responsibilities:

· Answer and direct customers on the sales floor

· Operate POS terminals

· Put away stock

· Assist in daily store opening and closing procedures

· Actively engage in increasing knowledge of industry, products, customers and sales techniques 

· All other job-related activities assigned by Supervisor

Experience/Skills:

· Outstanding customer service skills

· Computer literacy 

· Knowledge of building products and how they are sold. Detailed knowledge of specific product area is a plus (i.e. windows, doors, decking, framing material)

· Strong interpersonal and customer relations skills

· Strong verbal and written communication skills

· Ability to multi-task and prioritize in a fast paced environment

· Strong attention to detail and follow-through

· Basic math and measurement skills

· Proficient with POS systems (building supply specific a plus)

 

Minimum Requirements:

· High School Diploma or equivalent

· Building products knowledge and/or sales experience 

· Ability to handle stock weighing up to 60lbs.

· Ability to stand and be mobile for prolonged periods

Work Environment:

Kellogg Supply Company is an independently owned and operated building supply company. We strive to provide the best possible service for our customers, while maintaining a safe, rewarding, and fun work environment for our employees. This position will primarily consist of a lumber yard environment.