Copier Field Service Technicians (Gaithersburg)

Company Description United Business Technologies (UBT) is an industry leader in imaging solutions, providing Canon, HP, and Toshiba digital copiers, printers, color copiers, and facsimile products. The company is known for award-winning technical service and one of the most comprehensive sets of customer guarantees and warranties in the industry, including an unconditional one-year money-back guarantee. UBT’s success is driven by a strong focus on customer service, advanced technologies, and a dedicated team of management, sales, technical, and administrative professionals. The company demonstrates sustained growth and exceptional customer retention, currently servicing more than 12,000 copiers and printers nationwide. UBT offers a stable environment where service professionals can build long-term careers supporting mission-critical office technologies.

Role Description This is a full-time, on-site Copier Field Service Technician role based in Gaithersburg, MD. and New York City. The Field Service Technician will install, maintain, and repair digital copiers, printers, color copiers, and facsimile products at customer locations. Day-to-day responsibilities include diagnosing equipment issues, performing preventive maintenance, replacing parts, and ensuring devices operate according to manufacturer specifications. The role involves documenting service activities, maintaining accurate records of work completed, and communicating clearly with customers about service status and recommendations. The technician will follow company procedures and safety guidelines, collaborate with the technical support team when needed, and contribute to high levels of customer satisfaction through professional, timely, and courteous service.

Qualifications

• Technical proficiency with digital copiers, printers, and related imaging equipment; ability to troubleshoot mechanical, electrical, and software issues.
• Strong problem-solving and diagnostic skills, including the ability to interpret error codes, service manuals, and technical diagrams.
• Customer service and communication skills to explain technical issues in clear terms, manage expectations, and maintain positive client relationships.
• Time management and organizational skills to prioritize service calls, maintain service logs, and handle multiple assignments efficiently.
• Basic computer literacy, including familiarity with networked devices, connectivity settings, and standard office software.
• Ability to work on-site, travel locally to customer locations as needed, and safely lift, move, or position office equipment within reasonable limits.
• High school diploma or equivalent required; technical certification or vocational training in electronics, mechanics, or related fields preferred.
• Prior field service or repair experience in office equipment or similar technology is highly beneficial.
• Valid driver’s license and a clean driving record to accommodate travel to customer sites.