EM Site Coordinator

Job Title

The Site Coordinator provides participant orientation of program rules as outlined by the Court Order. Provides the installation, servicing, and removal of electronic monitoring equipment. Reports violations as outlined by the Agency's contract. Collects program payments directly from participants, ensuring that all nonpayment is reported prior to a negative balance. Maintains equipment, ensuring that it is in working order and that inventory levels are kept at a sufficient level and that lost/damaged is kept to a minimum. Provides customer service to all stakeholders involved in the contracting of services.

Primary Duties and Responsibilities

• The Site Coordinator completes the initial intake process with participants, including the preparation of all paperwork and data entry into required systems.
• Conducts program orientation meetings with new participants to explain program rules and regulations and ensure participants understand their responsibilities.
• Installs and removes EM equipment in contracting agency offices or in participant residences in accordance with contractual guidelines.
• The Site Coordinator maintains adequate inventory of equipment and supplies in order to service contracts within a specific area. Ensures that equipment is in good working order. Works to keep lost and damaged equipment levels to a minimum.
• The Site Coordinator may set participant schedules and specify all approved activities based on sentencing information, if required by contract. Approves temporary schedule changes for approved activities.
• The Site Coordinator troubleshoots equipment problems in the office or in participant residences, via telephone and/or in conjunction with Monitoring Operations staff.
• May conduct drug screens according to assigned random schedule for each participant check-in, as required by contract.
• May perform breath analysis when necessary for equipment installation or participant check-in, as required by contract.
• May conduct visits to participants' homes, businesses, or treatment locations to verify equipment placement, participant presence, and program compliance, as required by contract.
• Visits local prisons and other correctional facilities to collect unused equipment.
• Cleans and maintains field EM equipment. Inspects equipment to identify damage or malfunction. Tests equipment in accordance with quality assurance standards.
• Reports all program violations to the appropriate agency or official via the established reporting parameter.
• Generates reports as required by the contract and for quality management purposes.
• Conducts regular check-ins for all program participants.
• Collects participants' payments, posts payments on Company database and makes bank deposits. Ensures that non-payment is reported to the appropriate official in a timely manner.
• Coordinates other participant report-in appointments, as necessary.
• Builds relationships with, and provides customer service/training to contracting agency contacts.
• Performs data entry via the internet to enroll new participants and update existing participants' information for all products and services.
• May be required to testify in court regarding participants' compliance with court orders, including preparation of necessary documentation prior to testimony.
• May screen participants at jail for entry into the program.
• Performs general office administrative duties, such as answering the phone, filing, and ordering supplies as needed. Adheres to office opening and closing procedures.
• Performs other duties as assigned.