Business Office Associate - Full Time

7654 - Escondido - 830 Dan Way, Escondido, California, 92025 Position Overview As a Business Operations Associate, you will be the backbone of our store operations, ensuring smooth and accurate processing of sales, auctions, and appraisals. This role combines exceptional customer service, attention to detail, and strong organizational skills in a fast‑paced, team‑oriented environment. Role Responsibilities Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes. Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation. Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding. Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols. Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic. Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy. Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area. Required Qualifications Ability to read, interpret, and record data accurately for compliance and reporting. Strong organizational and multitasking skills in a deadline‑driven environment. Proficiency in Microsoft Office and data entry systems with intermediate PC skills. Effective verbal and written communication skills for customer and team interactions. Ability to lift up to 20 lbs and work on your feet for extended periods. Commitment to confidentiality, integrity, and adherence to CarMax policies. Flexibility to work varied schedules, including nights, weekends, and holidays. Hourly Rate $17.40 - $35.20 Benefits Full‑time hourly or commission/incentive eligible associates receive up to 48 hours of sick time per year and between 80 and 200 hours of vacation time after a 90‑day waiting period, depending on years of continuous service. They also receive pay for 8 hours of each of 6 paid scheduled holidays per year plus 1 floating holiday. Full‑time salaried associates are entitled to paid time away with no specified limit, subject to manager approval. Equal Opportunity Employer CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. #J-18808-Ljbffr CarMax