Assistant Hotel General Manager

Job Description

Job Description

We are looking for an experienced assistant general manager with solid leadership abilities who can grow with us. You will collaborate with our general manager to plan and oversee the hotel's daily operations and assume the GM's responsibilities in their absence. This position is responsible for managing employees and ensuring our guests have a 5-star experience with our services. Our ideal candidate is passionate about customer service while also maintaining the hotel's budget and quality standards. You must have 3 years of management experience in the hospitality industry, and a bachelor's degree in hospitality management is strongly preferred. Apply today if this sounds like an exciting new opportunity for you!

Compensation:

$50,000 - $65,000 yearly

Responsibilities:

• Collaborate with department heads and the general manager to develop an annual budget, and assess performance throughout the year, making modifications as needed to preserve profitability
• Ensure that all local, state, and federal rules and regulations, as well as any corporate or brand-established policies and practices, are followed
• Analyze the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations
• Empower the human resources department to increase efforts for turnover management, employee motivation, and employee growth and retention by providing support
• Consult with the general manager to ensure that all guest service standards are met daily

• Manage a team of front office & back of house associates in order to meet goals of retention, training, customer loyalty, and cost controls

Qualifications:

• Proven customer service experience as a manager; strong guest-focused mentality
• Have superb communication skills, organizational skills, and problem-solving skills
• Previous experience managing a team is required; preferably in a hospitality role such as department manager
• Must have at least 3 or more years of experience in the hospitality field
• You must have a high school diploma or GED; bachelor’s degree in hospitality management, or a related field

About Company

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 500 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.