Shift Leader Lisle

Benefits: 401(k) matching Employee discounts Flexible schedule Paid time off Health insurance We’re a family-owned New York-style pizzeria and trattoria offering classic Italian cuisine and award-winning pizza in a warm, welcoming setting. Our passion for authentic flavor and genuine hospitality makes every guest feel like part of our family! Why Join Us? This is not just another restaurant job—it’s a chance to be part of something authentic. If you’re passionate about pizza, Italian food, guest-first service, and helping a local business thrive, we’d love to welcome you to our team. Role Overview As our Front-of-House Shift Lead, you’ll oversee the dining room during your shift—stepping in when management is off-duty. You’ll lead by example, keep service smooth, and ensure every guest leaves smiling. Core Responsibilities: Own the FOH during your shift: open/close, supervise, and support hosts, servers, and bussers Conduct pre-shift team briefings and post-shift wrap-ups Manage guest flow, reservations, waitlists, and seating logistics Take and resolve guest feedback and minor issues quickly and professionally Act as the point person for FOH operations in the absence of the GM or the Assistant Manager Train and mentor newer team members on service standards and POS systems Handle shift-level cash and financial closeouts accurately Maintain dining room cleanliness, ambiance, and readiness throughout service Communicate effectively with the kitchen and BOH teams to keep orders flowing Qualifications: Minimum 1 year of experience as a shift lead, team captain, supervisor or similar in a casual/fast-casual or Italian-style restaurant Strong command of front-of-house roles: host, server, expo, cash handling, etc. Excellent multitasking, organizational, and leadership abilities Outstanding communication and a guest service mindset Reliable, professional, and flexible—able to work evenings, weekends, and holidays Comfortable standing for long shifts and assisting with light physical tasks Food handler certification and Bassett certificate required What We Offer: Competitive hourly pay + tips on night shifts Staff meals and discounts for family Hands-on training and leadership development within a tight-knit, family-run environment Flexibility in scheduling, with priority given to dependable availability The opportunity to grow with us as we expand our local reputation #J-18808-Ljbffr Little Pops New York Pizzeria