Dispatcher

Job Description Job Description BASIC FUNCTION Profitably take care of customers, technicians, and the service manager. ESSENTIAL DUTIES 1. Interact with customers by phone and email to schedule appointments 2. Route technicians 3. Debrief technicians 4. Handle payroll for technicians 5. Enter, initiate, follow progress, and close calls in the computer 6. File 7. Keep data correct in the computer 8. Dispatch techs 9. Scan paperwork 10. Organize paperwork into the computer as an attachment to the file 11. Make new files 12. Send maintenance agreement renewals once a month 13. Send Emails for scheduling purposes 14. Call to schedule maintenance checks when needed 15. Order parts as needed 16. Customer follow-up as needed 17. Answer phones 18. Schedule installation jobs 19. Call in inspections when needed 20. Help the receptionist when needed 21. Other tasks as assigned \nCompany Description "Swaby's Heating and Air is committed to offering high-quality heating and cooling services in Southern Florida. Our family-owned and operated company has had one goal in mind; to provide great service at reasonable rates. Our factory-trained technicians have extensive experience working on heating and air conditioning systems in Florida. For reasonably priced results and the highest caliber of customer service, you can always be comfortable choosing Swaby's Heating and Air as your heating and cooling team." Company Description "Swaby's Heating and Air is committed to offering high-quality heating and cooling services in Southern Florida. Our family-owned and operated company has had one goal in mind; to provide great service at reasonable rates. Our factory-trained technicians have extensive experience working on heating and air conditioning systems in Florida. For reasonably priced results and the highest caliber of customer service, you can always be comfortable choosing Swaby's Heating and Air as your heating and cooling team."